In March ****, I purchased a Lenovo Yoga after a glowing recommendation and demonstrati...

GetHuman3832765's customer service issue with Best Buy from October 2019

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The issue in GetHuman3832765's own words
In March ****, I purchased a Lenovo Yoga after a glowing recommendation and demonstration by a Best Buy employee. Actually, I’m still paying on it. It was really more than we could afford but I’m a teacher and need a reliable, light weight and efficient computer with lots of space. We also purchased the highest level of tech support you have—a * year ADH and Total Tech Support— since we were purchasing an expensive computer. **I loved it—until last Tuesday. Neither my fingerprint nor my pin, would allow me to get into my computer. After hours at Best Buy over * days, it was determined that the only option for me was to have it factory restored. Multiple Geek Squad employees at the Boardman, OH, Best Buy tried everything to get into it with no success. I worked primarily with George and Rob (a manager) there. They were helpful. I lost absolutely everything. Everything. I am devastated by this and will never buy another Lenovo, nor will I recommend one to anyone. I now wish I had bought another Mac. And I will not return to Best Buy when I purchase my next computer, either. Even the highest level of tech support didn’t help. I asked if they might consider allowing me to trade it in for a different computer and all they could give me was $*** for a computer that I’ve had for just * months, that I’m still paying on. **My pastor-husband and I make careful choices when spending our very hard earned money. What I believed was the best choice has turned out to be the worst. I’m so very disappointed, dismayed, and angry that a Lenovo Yoga lasted * short months before a major problem. I think Best Buy should have provided more options for me, such as paying for my computer to be sent out for recovery— which I was told cost on average $*** and may or may not have been successful. At that point, I was without options, and was told I’m sorry, that’s all we’ve got. I bought an external hard drive recommended by one of your employees to automatically back up my computer, and went for a mini class to learn how to use it. The Geek Squad person tried to make it work, but it couldn’t be set up to automatically back it up. So basically, I have to copy and paste and use it like a giant flash drive. Not very convenient. I’ve also contacted Lenovo. **Please forward this to someone who should be reading it if I sent it to the wrong place.**Thanks for your time.**Sincerely disappointed,*Jeannie Bloomster

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Best Buy

Customer service issue
Reported by GetHuman3832765
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 15218 others
0 customers following this

Timeline

GetHuman3832765 started working on this issue
Oct 26th, 2019 1:47pm
GetHuman3832765 indicated the issue is not fixed yet.
Oct 27th, 2019 2:00pm
GetHuman3832765 indicated the issue is not fixed yet.
Oct 27th, 2019 2:03pm