Dear, I bought the Lenovo notebook - Yoga ***-**IKB Laptop (ideapad) - Type **B* - at B...

GetHuman3767996's customer service issue with Best Buy from October 2019

Help with my Best Buy issue
Before contacting them, items GetHuman3767996 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman3767996's own words
Dear, I bought the Lenovo notebook - Yoga ***-**IKB Laptop (ideapad) - Type **B* - at BestBy store in ****.**Serie number: P***H*XG**At the time of purchase, I explained that I live in Sao Paulo, Brazil, and that I needed a device with support and service in this city. **The seller referred me to this machine from Lenovo. But * months ago I need a service, still under warranty, and Lenovo informed me that in Brazil there is no and never had any warranty or possibility of assistance for this model in Brasil. There are no parts available here for any kind of repair.**I would like to replace this note with a similar one with assistance in Sao Paulo, with similar specifications regarding processing, memory, etc.**Remembering that the warranty of this dries up until October **th. Thankful.**As I have a sister who lives in Florida and is coming to SP she can bring a new one and take mine back to you. The problem with mine is a processor noise that gets in the way of all my conference videos. **She turns on November *, **** and will return to USA on November **, ****. She lives in Weston and she has a Green card. Her name is Grace Najar Gusm*o Almeida and her husband is Marcelo Almeida. **My whtas App:*** ** ***********I await a return, thank you!**Flavia Najar Gusm*o Pacheco

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Best Buy

Customer service issue
Reported by GetHuman3767996
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 15006 others
0 customers following this

Timeline

GetHuman3767996 started working on this issue
Oct 15th, 2019 11:28am
GetHuman3767996 shared this issue with friends on Facebook
Oct 15th, 2019 11:33am
GetHuman3767996 indicated the issue is not fixed yet.
Oct 16th, 2019 6:10pm
GetHuman3767996 indicated the issue is not fixed yet.
Oct 16th, 2019 6:10pm
GetHuman3767996 indicated the issue is not fixed yet.
Oct 16th, 2019 8:53pm
GetHuman3767996 indicated the issue is not fixed yet.
Oct 16th, 2019 8:54pm