My name is Pierre George. I'm a elite customer at Best Buy. I was trying to return a DV...

GetHuman3735583's customer service issue with Best Buy from October 2019

Help with my Best Buy issue
The issue in GetHuman3735583's own words
My name is Pierre George. I'm a elite customer at Best Buy. I was trying to return a DVD that I purchase two weeks ago. But I was told because the DVD had been opened I can't return this item. This happen at the location on Route ** in NJ. The store manager Shashi stated that this rule came from the state of NJ. Onec an item has been open it can't be returned. I explain that this info is not on my receipt and I saw no sign that state this return policy. I purchase many DVD and the only reason I was returning was I had all ready purchase it. I was look for a store credit not a refund. The price of the DVD $**.**.*Thank you,*Pierre George

GetHuman3735583 did not yet indicate what Best Buy should do to make this right.

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Best Buy

Customer service issue
Reported by GetHuman3735583
Oct 9th, 2019 - 2 years ago
Fixed
Seen by 16 customers so far
Similar issue to 14914 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman3735583 started working on this issue
Oct 9th, 2019 10:39pm
GetHuman3735583 confirmed the issue is fixed. Hooray!
Oct 10th, 2019 10:19am
GetHuman3735583 confirmed the issue is fixed. Hooray!
Oct 10th, 2019 10:19am
GetHuman3735583 confirmed the issue is fixed. Hooray!
Oct 10th, 2019 12:41pm
GetHuman3735583 confirmed the issue is fixed. Hooray!
Oct 10th, 2019 12:41pm
GetHuman3735583 confirmed the issue is fixed. Hooray!
Oct 10th, 2019 12:41pm
GetHuman3735583 confirmed the issue is fixed. Hooray!
Oct 11th, 2019 1:39am