Best Buy Customer Service Issues

To whom it may concern, I recently pre-ordered The Collector's Edition of The Last of Us Part 2 yesterday. Initially, I was informed that my account would be charged once the item is ready for dispatch. However, the game's release is still 5 months away. Surprisingly, my bank account has already been charged the full amount. Could you please refund the money deducted from my account and only charge me when the item is ready to be dispatched to the delivery address provided in the order? My order number is: BBY01-[redacted]11 The phone number on the order is: [redacted] The last name associated with my order is: T. For any correspondence, please contact me via email initially. Thank you for your assistance, Jamie T.

Good morning, I have been trying to reach the help desk for assistance but have had no luck. I cannot access my Best Buy account because I forgot my passcode. Despite multiple email attempts, I am not receiving the reset code even though I verified my email with the help desk. I urgently need to discontinue a service, Microsoft Office [redacted] Personal Yearly Subscription, for which I was recently billed. The member number provided in the email is: MSQQ[redacted][redacted]. I reside outside the USA, making it costly to contact support, but my efforts have not yielded results. I seek your help to regain access to my account, remove my credit card information from your system, and obtain a refund for the service I no longer require. The charge for the subscription has already appeared on my credit card statement, and the email associated with the transaction is [redacted] Thank you, J. P.

I had an extremely frustrating experience recently after purchasing a car stereo from a local store in Springfield, VA. I repeatedly tried to schedule an installation appointment but encountered constant disconnections and unhelpful interactions. After numerous unsuccessful attempts of reaching the store manager, Ms. Jones, and being transferred multiple times with no resolution, I called customer service at 1-[redacted] and spoke to Mariam. Despite trying to explain my situation, she insisted on transferring me instead of addressing my concerns. Frustrated, I reached out to a representative named Chris at [redacted] to file a complaint. Unfortunately, she also seemed unable to assist me effectively, prompting repeated questions instead of listening to my request to speak to a manager. I am left feeling incredibly dissatisfied with the service and am considering returning the radio to the store due to the lack of proper assistance.

I visited the Tallahassee store today to purchase a phone case for my boss. I took our company's tax-exempt form to the customer service desk and was informed that I needed to create a Best Buy account to make a tax-exempt purchase. It was frustrating to be asked to leave, set up an account, and then come back to buy the item. Disappointed by the customer service, I decided to go to Target down the street where they promptly accepted my tax-exempt form. Best Buy missed out on a $48 sale today due to their poor service. When I requested to speak to a supervisor, "Terry" came out but also insisted I needed an account. The lack of direct interaction was off-putting. I will not be returning to Best Buy after this experience.

I am disappointed with the delivery and installation process of the new washing machine I purchased from Best Buy with their 5-year protection plan. Today, the delivered machine was damaged and had to be returned. Despite my efforts to expedite the delivery of a replacement, I was told I had to start over in scheduling. The response from Geek Squad representatives was that a new delivery work order couldn't be scheduled until the damaged unit was returned to the warehouse. This delay means I have to take additional time off work to be home for the new delivery, compounding the inconvenience of being without a working machine for over 10 days. Customer support was polite but unable to address my concerns or provide a satisfactory solution. It is frustrating that Best Buy's mistake has become my problem. I hope for a prompt delivery and installation of a new undamaged machine tomorrow.

I am displeased with the delivery and installation of a replacement washing machine I bought using credit from Best Buy's 5-year protection plan. The new machine delivered today arrived damaged and had to be returned. Best Buy/Geek Squad informed me I need to start over in scheduling a new delivery. Despite my attempts to expedite, I was told the new unit's delivery hinges on the damaged one being logged back in the warehouse. This delay is frustrating, as I have already spent numerous days waiting for resolution. It is Thursday afternoon, and I fear not getting a call until Friday at the earliest, resulting in a delivery earliest by Monday. This ordeal has left me without a working washing machine for 10 days. When reaching out to customer support, no one could address my concerns satisfactorily or provide an address for written complaints. Though the agents were polite, they failed to offer a solution beyond the existing process.

I want to share my disappointing experience at the King of Prussia Geek Squad store. I accidentally spilled water on my laptop and remembered I had Best Buy's three-year accidental Geek Squad protection. I also have Geek Squad 24/7 protection. I scheduled an appointment online for 9/25 and went to the store. The Geek tried to upsell me, claiming not everything was covered. I agreed to a pricier plan to fix my laptop but was surprised when they wouldn't accept my $[redacted] Best Buy gift card I intended to use for payment due to a recent credit card fraud incident. I'm left with a broken computer, covered by two seemingly worthless protection plans and an unusable gift card.

Hello, I am inquiring about a receipt for a professional hero action figure and a SIM card that I purchased on your website in either January or February of [redacted] while I was living in Smithfield, United States with my family under the name of Renee Wooters. I used a $[redacted] voucher towards the purchase and additionally paid around $60 for the SIM card. I require this invoice as I am currently located in France. Would it be possible to provide me with a copy of this invoice? Your assistance in this matter would be greatly appreciated. Thank you, Léane Poyet (email: [redacted])

I recently purchased a toy on clearance at the Best Buy store in Lakewood, California. When I inquired about buying two more, the manager said they were out of stock but found some at the Downey store. Upon arrival, I picked up the toys which were marked at a higher clearance price. I asked the manager to price match, she requested to see my previous purchase and receipt to ensure no other discounts were applied. After confirming they were the same items, she refused to adjust the price without contacting the Lakewood store. I waited 45 minutes while she made the call. This experience with Tania, the manager, was embarrassing, and I believe she needs more customer service training. I have proof of my wait time.

On Saturday, September 28th, I contacted Best Buy at Apple Glen in Fort Wayne concerning replacing two batteries for an iPhone 6. I was informed that appointments were not necessary and walk-ins were accepted, with a charge of $50 per phone. My husband and I decided to make the trip, checked in upon arrival, and were asked to wait for service, which we did for about 15 minutes. When we were finally attended to, we were informed that no one was available to replace the batteries and were asked to return the next day, Sunday, September 29th. Despite explaining that we had called beforehand as we do not reside in Fort Wayne, the employee insisted that we must have contacted the wrong store. After setting up an appointment for the next day at 11:40, the employee inspected our phones and then stated that they could not replace the batteries due to Apple's policy. I expressed my frustration, mentioning that the phones were out of warranty, over four years old, and experiencing issues with the battery. Apple suggested visiting an authorized iPhone service provider, yet Best Buy declined to assist, turning down an opportunity for business. I have already reached out to Best Buy regarding this matter earlier today but have not received a response. Disappointed with the lack of customer service provided by Best Buy.

I am seeking assistance with arranging an in-home service call for my laptop and printer repair by a specific Geek Squad employee, Jeffrey. The initial appointment was missed due to me being unexpectedly sick, and subsequent visits by another employee, Reuben, did not resolve the issues. After contacting the store and speaking with the manager, Paul, I was assured that Jeffrey would come on 9/26, but he did not show up. Despite promises of a supervisor contacting me, I have not received any follow-up. I am frustrated by the lack of communication and resolution to my technical problems.

I purchased the "Avengers Endgame" and "Dark Phoenix" steelbooks in mid-August when my student payment came in. I noticed they were delayed, especially since "Dark Phoenix" had not even been released yet. What upset me was needing to purchase additional gift cards because my $70 card was not enough, and having to pay for shipping with the second card. It's already October, and I am losing faith in the Best Buy brand. This is not my first time reaching out about this frustrating experience.

I recently purchased a refrigerator, washer, and dryer, set for delivery on September 16th. Due to an address error by the sales representative, my delivery was rescheduled to the 17th. Upon delivery, my washer was missing, which led me to visit multiple stores to track it down. Issues persisted, with delays and unhelpful customer service, extending the wait time. Despite taking a day off work for the supposed delivery today, it was postponed with vague explanations. Frustrations peaked when customer service hung up on us multiple times and failed to provide a corporate contact. Believing our order was canceled due to an internal mishap, adding to the rebate exploited by an employee, tensions rose. Urgently seeking resolution, this situation jeopardizes my future patronage. The ongoing delays, financial losses, and poor treatment demand immediate attention to sustain a satisfactory customer-business relationship.

I recently visited Best Buy in Newington, NH, to get my computer fixed. They mentioned I couldn't drop it off without an appointment and the earliest slot was at 3 pm. Despite multiple technicians being available, I had to wait, and no other customers were in line at the service area during my 15-minute wait. This kind of service is unacceptable, especially since I am a loyal customer who spends a significant amount at your stores. Dealing with rude staff and unkept promises has been a recurring issue at this location. While I've tried to resolve problems with the store manager, new disappointments keep arising. If possible, I would return all my purchases from this store. Unfortunately, this experience has pushed me to my limit, and I will be sharing my negative encounter on social media where I have over 10,[redacted] followers eagerly waiting to hear about Best Buy's treatment of another dissatisfied customer.

Two weeks ago, I bought a computer but returned it for a refund. I paid in cash, and was told I'd receive a check in 7 to 10 business days. Despite numerous calls, I haven't received confirmation or tracking details about the check. Customer service hasn't been able to provide much help. I'll contact the store but wanted to seek assistance as the refund amount is $1,[redacted]. For updates, please email me at [redacted] or call [redacted]. Currently speaking with a supervisor for help, but no resolution yet. Your assistance is appreciated. Thank you.

On September 9th, I purchased Microsoft Office Home and Student for $[redacted] for my daughter. Unfortunately, when attempting to download it onto her computer, I encountered issues due to an outdated version of Microsoft Word. Despite my efforts, I could not resolve the problem. I misplaced the receipt and visited the store in Concord, NH for assistance. Regrettably, they were unable to offer help since the code was damaged. I requested them to verify that the software was never downloaded, but they refused. Suggesting a store credit to purchase a new computer from Best Buy was also futile. I am now left with an unusable software and would appreciate a gift card to contribute towards a new computer for my daughter. Thank you for your attention to this matter. S.H.

I placed a large order with Best Buy on September 12th and unfortunately needed to cancel two items from the order, the Finch - Belmont Modern Twill Home Office Chair in Gray and a Larger Front Model. However, cancelling these items has been overly complicated. The order has been on 'Delayed' status since it was placed three weeks ago, and the process to cancel has been frustrating. As a business owner myself, I understand the importance of issuing refunds promptly. The long waiting times on the phone and lack of assistance have been disappointing. Today, after the tenth call attempting to cancel, the call was unexpectedly disconnected without a callback. I hope sharing this email can help resolve this issue promptly. Best, Natalie I

I visited the Noblesville location to purchase two new phones and pay for one in cash. Two employees were busy, one with gauged ears. Despite understanding their workload, my frustration grew as we waited for about 15 minutes without any acknowledgment, even though they knew we were there for phones. The breaking point was when a new customer arrived, and the employee with gauged ears immediately engaged with them, implying they would assist shortly, while failing to acknowledge us standing in front of them. The lack of basic courtesy and attention left us feeling disrespected and disappointed with the service.

I have reached out twice about my experience at the Geek Squad in Apple Glen Best Buy in Fort Wayne, Indiana. I called in advance since I don't live in Fort Wayne to confirm if they could change the batteries in my two iPhone 6 phones. Despite being told walk-ins were welcome, we were informed upon arrival that no one could assist us. Despite scheduling an appointment for Sunday, we were then told they couldn't do the replacement based on Apple guidelines. It's frustrating that despite contacting Best Buy multiple times, there has been no response. The automated customer service system was unhelpful, and I am still waiting for a call back. It's disappointing to be denied a service I was willing to pay for. I hope for a prompt response to address these issues. You can reach me at [redacted]

I recently discovered that I am subscribed to two Geek Squad plans, one costing $[redacted].99 and the other $99.99. Unfortunately, due to the time zone difference, I am unable to reach customer service by phone to cancel. I have tried to cancel online using the email Best Buy sent me for the yearly subscription, but I am unable to access my account. I would appreciate any help in canceling both subscriptions. I have noticed that since the initial email from Best Buy confirming the subscription and charging me, I have not received any further emails. Could there be a reason for this or is it related to my issue? Thank you for your assistance. --Hiro