Hi, I have been a Rewards and Gamers club for a long time. I really did like Best Buy...
GetHuman-tony_mey's customer service issue with Best Buy from September 2019
Help with my Best Buy issue
First: share to improve GetHuman-tony_mey's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-tony_mey may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-tony_mey's own words
Hi, I have been a Rewards and Gamers club for a long time. I really did like Best Buy. It would be my first place to shop. My phone number for the these is ***-***-****. I have shopped for years at the Prescott Az. store. Today was the first time that I had a really bad experience. *I went in and was going to buy a PS* game that was just released today. As a Gamers club member I expected my normal **% off, which I had paid for to receive **% off all new video games for two years. At the register I did not get it. I told the sales person that it still should be active. The sales person went to the store manager, which his name was "Trevor". He told me they did not have the gamers club anymore. I told him that I paid for two years and it should still be there. He Looked at the register and saw that I had it and proceeded to tell I did not have the Deluxe Gamers Club. I am thinking to myself what Deluxe Gamers Club? I never heard of it. I said it show on the register that I have it and he ignored me and walked away. The sales person asked if I still wanted the game, I said no. And walked out feeling very angry. Why did this manager treat me this way? *By the time I got home I decided not to buy any video games from Best Buy because of this issue and I can just download them onto my PS* for the same price.*If the Gamers Club is no longer then that's ok but Best Buy should honor my two full years. If I don't have it anymore then why is it showing up on the register? *I will be looking elsewhere for electronics and video games from now on. **Tony Meyer****-***-****
GetHuman-tony_mey did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-tony_mey fixed the problem
We are waiting for GetHuman-tony_mey to fix the problem and share the solution with the rest of us customers.
Please help with my Best Buy issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.