Best Buy Customer Service Issues

I received a second Maytag appliance delivery within a week that is still not functioning properly. Maytag indicates it might be an installation issue, which has me concerned. The previous delivery technician mentioned the appliance required replacement after checking with a level tool. Now, the latest machine delivered yesterday is experiencing the same issue. Maytag insists that if it's an installation problem, I must cover the cost. I am willing to pay if a repair person can't come to assess whether it was poorly installed or if it's a second faulty machine. I've tried calling Maytag, but the phone system has a 90-minute wait. Contacting the local store for a manager has been unfruitful and has wasted two hours of my time. If this matter is not resolved promptly, I may need to contact my credit card company to stop the billing, and I will take my business elsewhere as it appears that Best Buy is not addressing the issue. Additionally, I would like to see reimbursement for the $50 in tips I provided due to the improper installation or faulty deliveries.

Dear Best Buy, On October 7th, the Stephen Siller Tunnel to Towers (T2T) will host its first Golf Outing at Marine Park in Brooklyn, NY to honor fallen Firefighter Steven Pollard. T2T supports the families of fallen first responders and injured veterans by building Smart Homes. Your support, whether through sponsorship or a donation, would be invaluable. This charity allocates 93.7% of funds to its causes, ensuring the assistance reaches those who need it most. The event includes NYC firefighters coming together to honor Steven Pollard's sacrifice, with his family and firehouse being recognized. Your contribution will have a meaningful impact on our heroes. Please provide an email for T2T paperwork. Thank you for your commitment to our first responders and veterans. Sincerely, Karen M.

I bought a wall air conditioner from Best Buy at the end of July. My building's maintenance team installed it for me, and initially, it was working well. However, there was an issue with water leaking into the room instead of draining outside. Upon contacting maintenance to resolve this, they discovered that the unit was incorrectly installed in the wall sleeve. In an attempt to redirect the water flow, they accidentally damaged the unit. I am worried that this may have voided the warranty. I am unsure about the coverage of my unit in this situation and if I am eligible for a replacement.

I had scheduled an appointment to have my phone screen fixed on Monday after coming in on Sunday. However, upon arrival on Monday, I was informed that it was too late and the technician leaves at 4pm, despite available time slots until 6pm when I made the appointment. The soonest I could reschedule was for Thursday at 10:40am. Upon reaching the store, I found out the technician was absent for the day, and I wasn't notified in advance. Despite working with them patiently since Sunday, I had to drive down without any service. As I leave for college tomorrow where there's no nearby Best Buy, I won't be able to reschedule for a month, causing me frustration and leaving me with limited options.

I recently bought a Surface Book 2 256GB at a purchase price of $1,[redacted] and received a $[redacted] student discount, bringing the total to $1,[redacted]. I was informed at the time of purchase that Best Buy would price match if the price dropped within 2 weeks. I noticed yesterday that the price had gone down to $1,[redacted] at Best Buy, a $[redacted] difference. After calling the Princeton NJ store and speaking with a representative who confirmed I could receive the $[redacted] refund regardless of the student discount, I visited the store today. However, after discussing with a customer service rep and the manager, she declined the refund citing it was "double dipping." Despite being assured over the phone twice that I could get the refund, the manager refused. I feel disappointed as I was told multiple times about the price match guarantee, and I believe I should receive the $[redacted] refund. Kindly address this issue. Thank you.

I placed an order for a Seagate hard drive through your affiliate, Google Express, two weeks ago, and it has not arrived yet. The guaranteed delivery date of August 12th has passed, causing frustration. Google Express initially blamed your company for the delay, then shifted the blame to USPS, which has been disappointing. The order number through Google Express is G-SHP-[redacted]-57-[redacted]. In the future, I will avoid using Google Express and order directly from your company to ensure prompt delivery as this experience has tarnished Best Buy's reputation. The delay in receiving the item, for which I paid $80, is unacceptable compared to bestbuy.com's standard delivery time. I reside in Bronston, Kentucky. I appreciate your prompt attention to this matter and hope to hear from you soon to resolve the issue. Thank you for your assistance.

I tried to buy four gift cards, but had an issue with the third card at Teresa's register in your North Dartmouth, MA store. She declined to continue, saying she had already explained the problem, but I'm still unsure what happened. Could you please clarify your daily limit for gift card purchases? Also, am I allowed to scan my Swagbucks app for points during checkout?

I bought a Samsung S9 Plus in March [redacted] and paid for the protection plan. The salesperson assured me that cracked screen repairs were covered. When my phone screen cracked, I contacted Geek Squad and was told I had to go to a specific location or pay $[redacted] for a replacement. I am disappointed and frustrated with Best Buy as I believed in their reputation. After searching online, I found others with similar experiences. I trusted Best Buy and didn't anticipate this issue with their insurance plan. I hope they address and resolve this problem promptly.

I recently purchased a Microsoft Surface 6 at Best Buy in Kennewick, Washington, along with the Geek Squad support package. Upon arrival the next morning to drop off my old computer for transfer service, despite the new computer and paperwork being visible, the staff insisted on an appointment. Despite my frustration, the situation was not swiftly resolved. The lack of customer service and bureaucratic response from the staff member led me to be extremely dissatisfied with the experience. As a CEO in the technology field, this was by far the worst sales interaction I have encountered. I intend to share this negative experience on social media and with the respective company leaders to highlight the poor service quality. If not addressed, I will escalate my feedback until it is acknowledged. Please contact me for further discussion.

I had a Geek Squad appointment at Best Buy in Germantown, Maryland last Thursday at 10 am. However, the store didn't open until 10.01, causing a delay in my appointment. I've experienced the same issue two weeks ago. I spoke with Gabriel Zelaya, who gave me a dismissive response. The Geek Squad seemed unprepared at 10 am with technical staff unavailable. I had emailed about my computer issue two days prior, but the service was disappointing. When trying to contact the general manager, I didn't receive any callbacks as promised. Despite reaching out to Neil Patel via email and gethuman, there has been no response. The lack of communication and professionalism from Best Buy in Germantown is concerning, especially for a loyal customer like me. Action should be taken by the corporate office to address these management issues promptly.

I wanted to share my recent experience at Best Buy regarding purchasing four iPhone XRs. Following a chat with Dan Hall from Best Buy's online support, I believed I could avail of a BOGO deal with a new line. Excited about this offer, the next day my daughter, two grandkids, and I spent hours at Best Buy buying the phones, cases, a Gizmo, and a small TV. Unfortunately, upon completing the transaction, I discovered that the BOGO deal Dan mentioned wasn't valid. I presented the chat transcript to a Verizon representative at the store, who agreed that it was deceiving. As a retired individual, spending $[redacted] for each phone is substantial for me. If it wasn't for the misrepresented offer, I would have waited for a better deal. I feel misled and would appreciate a refund for the phone that should have been free. I can provide the lengthy receipt via email upon request. I hope for a speedy resolution. --- Dear Customer Service, I wanted to share my recent experience at Best Buy regarding purchasing four iPhone XRs. Following a chat with Dan Hall from Best Buy's online support, I believed I could avail of a BOGO deal with a new line. Excited about this offer, the next day my daughter, two grandkids, and I spent hours at Best Buy buying the phones, cases, a Gizmo, and a small TV. Unfortunately, upon completing the transaction, I discovered that the BOGO deal Dan mentioned wasn't valid. I presented the chat transcript to a Verizon representative at the store, who agreed that it was deceiving. As a retired individual, spending $[redacted] for each phone is substantial for me. If it wasn't for the misrepresented offer, I would have waited for a better deal. I feel misled and would appreciate a refund for the phone that should have been free. I can provide the lengthy receipt via email upon request. I hope for a speedy resolution.

I visited store number [redacted] today and bought an iPhone charger and adapter. The total came to $41.44. I noticed the adapter was priced at $9.99 on the shelf, but I thought it might have been a mistake. After checking online, I found it for $8.99 on Amazon and $9.99 at Best Buy. I went back to customer service to address the issue. Alexa, the customer service representative, mentioned the cashier rang me up for two chargers and went to count them. I asked to check the security footage to see how they were rung up. After discussing with other employees, including a possible manager, Alexa processed the difference back onto my card without explaining much. Despite not being openly rude, she handled the situation dismissively without acknowledging the mistake made during checkout. Clarity and a more considerate approach would have been appreciated, given I felt indirectly accused of stealing. Thank you for looking into this matter.

Dear Best Buy Customer Service Team, I need to report an issue with my Geek Squad Warranty claim for my dryer (Claim #[redacted]6) that was filed on August 6, [redacted]. The repair was carried out by RF Appliance Sales and Service. The technicians arrived late and weren't adequately prepared, needing to borrow a chair to work on my stackable dryer. During the repair, they made a loud noise and claimed everything was fine, but later mentioned the need for additional parts. They dismissed my dryer issues as user error or duct-related, despite recent cleanings. To make matters worse, they have caused damage to my appliances and ceiling during the inspection. My dryer still isn't functioning, and I am left with damaged property. I would like guidance on the next steps as I do not wish to engage RF Appliance Sales and Service again. Who should I contact regarding the damages sustained? Sincerely, -William L.

I bought an Apple Watch on 06/20/[redacted]. When I got it home, I noticed it wouldn't charge properly. I returned it within 14 days, but the store wouldn't take it back immediately. They said I had to wait for more stock for a replacement. They were supposed to call me back but never did. Now, over 60 days later, they claim it's out of stock and won't replace the defective watch. I never used it and just want a refund. I paid $[redacted].00 for everything. I visited the Best Buy in Tualitan, Oregon. The customer number is [redacted][redacted]. My phone number is [redacted]. I am considering contacting the Better Business Bureau or hiring an attorney because of the poor customer service I received.

This store has been a constant issue for me. When I phoned what I thought was the Madison TN location (Rivergate area) regarding car stereos and installation availability, I encountered an unhelpful response. The person who picked up the call, a young man, refused to confirm if I had reached the Madison TN (Rivergate area) store with a bizarre remark of "I'm not able to divulge that information." It was an unnecessarily secretive reply to a simple question about their location. I am now considering taking my future business to B&H or Frys due to this frustrating experience. Best Buy's new approach is not customer-friendly, and I feel like I am dealing with a covert agency instead of a retail store. Farewell, Best Buy, you have lost a loyal customer who has spent a considerable amount over the years! Jim Hendersonville, TN

I visited the Best Buy Store in Irving, TX for an appointment to ship my iPad to Apple. Unfortunately, I did not receive a proper greeting upon arrival and had to seek out an associate to inquire about my place in line. The assistant manager was helpful, but the level of service dropped once he left. Despite waiting for 30 minutes past my scheduled appointment time, I did not receive any acknowledgment from the staff. I attempted to address this issue with the corporate office but felt dismissed when asked about Apple Care. I am determined to escalate my complaint until it is addressed. This experience does not align with the customer service standards I expect from a company like Best Buy. As a customer service manager myself, I find this level of service completely unacceptable. Thank you for reading my feedback and have a pleasant day. Thank you.

I've been on hold for over an hour without any resolution. The customer service representative was unhelpful and didn't forward me to the correct department. I prepaid for one year of support and was surprised when it was cancelled without notice or refund. It's unfair to pay for a year of service and not receive it. The agent abruptly hung up on me after a frustrating call lasting over an hour. Now, I've been on hold for 38 additional minutes trying to fix this issue. I am aware that it's illegal to take payment and not provide the service. I plan to escalate this issue to the FTC, BBB, and usa.gov after sharing on social media platforms. Best Buy's conduct is unacceptable, leaving customers without the service they paid for.

I have been on hold for over an hour without making any progress. The representative mentioned another department that could assist but didn't transfer me, putting me on hold instead. I am dissatisfied with this experience. I initially prepaid for a one-year total support subscription that was set to renew automatically. When I called to cancel the renewal, the agent mistakenly canceled my entire support service without informing me or offering a refund. I was left under the impression that my paid service would continue. It is unacceptable to pay for a year of support and not receive it. After over an hour on the phone, the call abruptly ended. I called back, and I have been on hold for an additional 22 minutes so far. It is unlawful to accept payment for a service and then not provide it. I will share my experience on social media and file complaints with the appropriate authorities to address this issue. Bogus

During my trip to Orlando in February, I purchased an HP laptop which included a free antivirus software. I have recently noticed a charge for an annual renewal fee, which I did not authorize as I have not even used the laptop yet or activated the antivirus software. The payment of $53.24 was made on 08/20/[redacted] using my credit card, which ends in [redacted]. I was not informed that this free antivirus would lead to automatic charges after six months. I strongly disagree with this charge and request a refund to my credit card immediately. I expect not to be billed for services I did not intentionally sign up for. Thank you. - H.V.

The Best Buy Geek Squad service in Fort Collins, Colorado has been incredibly disappointing. I brought in my computer on 7/24 due to a broken hinge, and after a week of diagnosis, they informed me that both the hinge and screen needed to be replaced. I authorized the repairs and was told my computer would be ready around 8/3. However, it's now 8/22, and my computer is still waiting for parts at the service center. Despite making two trips to the store for updates, I have received no information unless I physically inquire. Contacting the help line only results in long holds. It's frustrating to experience such a lack of communication, especially with a significant 3-week delay. When expressing my concerns to a store associate, I was informed they have no means of checking service center updates. This ordeal has disrupted my work-from-home routine at a nonprofit, relying on my personal computer. While provided with a loaner, it doesn't compare to having my customized setup. Delays are understandable, but the complete absence of updates is unacceptable. Discovering today that the parts are still unavailable, I anticipate another month without my computer. Regrettably, I won't be using Geek Squad services in the future.