My issue is that the microwave we purchased was defective out of the box. From the begi...

GetHuman-punyamur's Return an Order issue with Best Buy from August 2019

Help with my Best Buy issue
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Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-punyamur's own words
My issue is that the microwave we purchased was defective out of the box. From the beginning, we noticed that the door open button on the microwave was incredibly difficult to press* nothing like the floor model we saw at all. We were told before purchasing that we could return it under the manufacturers warranty. We brought the microwave into a store and they told us we could not return it due to a ** day time limit. And offered us an exchange. If this issue was caused by an accident or our own personal stupidity, I would gladly accept the exchange. In this case however, what we purchased was not the same as what was advertised. **This experience has shown us that the quality of Best Buy products are not consistent with what is shown as a model and that product reliability is not ***%. As such, we have little use for an exchange as we are wary of further purchasing Best Buy products. Additionally, we have already purchased a microwave from Home Depot that we are much happier with.**I was also instructed to contact the manufacturer. The manufacturer which is GE, told me they were incapable of refunding my purchase as only Best Buy could do that. I contacted my store again, and they told me they did not have the power to issue a refund and that I would have to contact someone else.* The microwave is not being used and has been in a box since we noticed the defect, which was the same day we received it. We would very much like to ship it back for a full refund. ***Thank you for your time,*Naveen Punyamurthy

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Best Buy

Return an Order issue
Reported by GetHuman-punyamur
Aug 13th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 13432 others
0 customers following this

Timeline

GetHuman-punyamur started working on this issue
Aug 13th, 2019 10:18pm
GetHuman-punyamur shared this issue with friends on Facebook
Aug 13th, 2019 10:18pm