Refusing return*price match guaranteed with in the **days.

GetHuman-itsanema's Return an Order issue with Best Buy from August 2019

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The issue in GetHuman-itsanema's own words
Do a return for a different unit and or do a price match guaranteed. ... Best Buy store number ****Chris korol*I*****@***.com or C*****@***.com. **Managers name:tye**I had bought an asus zephyrus M gu***g laptop around July **th and also have the Best Buy package that gives me ** days instead of **. Any ways I get the laptop which btw they forgot to give me the student discount and somehow the system scanned the wrong card in my hand on the card tap when I was going to scan my Best Buy card and somehow scanned my bank card for *** dollars instead somehow which the manager agreed that’s what happened and was a bit annoying. So I bring home laptop and a couple days later realize my right speaker has no sound and bring it in. Geek squad looked and confirmed and exchanged and told me it was not a strike against my returns in policy. Get that home it’s good for a few days and the Pc kept freezing over and over bringing me to blue screen of death making me have to do reset and it still ran awful even after talking to asus. So they replace it and I get home and go to my room and see there was a couple dead pixels on the bottom. So once again I had to waste my gas go down there and he says I don’t see anything and refusing to replace it and I say ok. I get home again and still see it there and decided I’m not going to get stuck paying over *grand for a laptop with dead pixels. So once again forced to drive back in same nite and said please have a geek squad member look at it and go someplace darker to look. He brings it back to them and I wait and surprise there were *dead pixels on the bottom of the screen confirmed by geek squad. So he comes out says I guess u were right and he couldn’t see it first time in bright light but says this was the last one as in “this was the last one they had in the store” and I had to drive out of my way to other store to pick up my new replacement Once again!.....I asked does this count as a strike he once again confirms no it does not since it was a factory deffect again but the other horrible useless manager named ty who must have been ease dropping on us only heard this is the last one thinking Eric the gen manager was saying I can’t return again which would be absurd when it came broken from store and geek squad confirmed at the store themselves. So once again I get this Pc for a few days and it started performing awful again freezing and going to blue screen of death once again forcing me to wipe Pc just to open windows So I had to wipe it but it wiped ALL my needed preloaded asus software needed to run correctly according to asus and asus said I need to bring it back to the place I bought it because it won’t run right w out the software preloaded and I have no way of getting it back forcing me to return for yet another one which was recommended by asus technician. So once again annoyingly had to go all the way down again and had geek squad look and they to said they will need to replace the whole unit in order to get that software back which is not like I enjoy doing this! I am so sick of getting dud after dud and it wasn’t like I was switching for different laptops and items back and forwarth. It’s always bee. Replaced w the same laptop which got to be a gia t pain in the but! But once again was told since it was technically factory defect would not count as strike. I always made sure to ask because I did not want to be responsible for something that was not my fault and once again was assured it did not count as a strike. At this point I’m sooo sick of getting PCs that don’t work especially when I paid *grand for the thing and forcing me to waste my time gas and money and I was not profiting off of this in any way. So I get this one home hoping this would be the one but SURPRISE it did the same thing a few days later and I contacted both asus and Microsoft support which I had the chat saved on file where they say this Pc is defective and we recommend you bring it back once again and get a totally different pc since they knew the whole return story. since your under manufacture warranty which really upset me. So I go on bestbuy website to look around and see the laptop I had just bought was marked ***.** off which upset me. I once again waste my time and gas go down to the store bring it to returns tell them I’m sick of having constant issues over and over and I just want to bring it back for something different and that I also want my bestbuy price match guaranteed but the horrible manager tye who is well known for being terrible y his employees and the gen manager also told me to nvr deal with and only to go to him the gen manager Eric. Anyways the manager comes over refusing to do a single thing! Won’t even put it in the system to check. He was claiming you have brought it back five times already and I said ya because they were factory deffects that were not my fault and verified by geek squad on the spot and I said I’m not doing this for fun tye. He then replies with ohh there’s nothing that says They were factory deffects it was always just you and the PCs were just fine. Which I replied that is a bunch of lies! Where did u get that from? And how would he know anything when he never ran it in the system and I have proof that they were factory deffects that Ik once the general manager gets back in tmrw he will tell him. But this current idiot manager tye was refusing to even look in the system to see for himself and claiming be ohh your probs let not even in the return window from original purchase and I said actually yes I am. He then just hid begins his employees refusing to do what was right and had geeksquad look at it which they said themselves this current laptop is not running correctly and had to keep it over night. But this horrid manager needs to be dealt with. He’s such a fool that when he was ease dropping and heard Eric the general manager say this is the last one he thought he was saying this was the last one they could give but he was saying this was the last one in the store and I had to go pick it up at another store. This manager tye is a total fool treating a good innocent well paying customer like **** because he had no idea what he was saying and misunderstood when ease dropping. All he ever does is just pawn me off on employees instead of dealing w things himself and now Ik why Eric the gen manager said never to seal with tye and only go to him because the guys an idiot. He needs to be fired and I need to be compensated for what’s right and I don’t appreciate being called a liar literally by this dumb excuse of a manager.
What the manager tye does not realize is that they were defective returns and verified by geeksquad on the spot and was not strikes against my account for a return and that the misunderstood Eric the gen manager when he was ease dropping on our convo that this was the last unit in the store not the last one they are willing to give me.
I want to return it for a different model*brand unit. And I want my price match guaranteed since it’s been with in its time window to do so. *And I want that manger tye dealt with and FIRED!
I have been spending a good amount of money at this store for years. I don’t have any kind of record of abusing returns and I have a Best Buy credit card w you guys. I don’t appreciate being treated this way. It’s not acceptable for any kind of customer service.
Been to store multiple times but tye is the only manager ever there including yesterday and he’s the only one there today. I need Eric the gen manager not tye the manager. Only time in past anything has been resolved was when general manager Eric was there. I tried contacting also.
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Best Buy

Asus zephyrus m gu***g
Return an Order issue
Reported by GetHuman-itsanema
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 13242 others
0 customers following this
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GetHuman-itsanema started working on this issue
Aug 5th, 2019 8:15pm

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