I have tried several times to get someone to help me with a camera that I purchased. I...

GetHuman-rodeo_ru's customer service issue with Best Buy from August 2019

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The issue in GetHuman-rodeo_ru's own words
I have tried several times to get someone to help me with a camera that I purchased. I have been sent from one dept to another only to find out, they were not the ones to give me tech support. I spent ** minutes of my lunch hour listening to your on hold advertising.*I purchased a Nikon **** DSLR camera and haven't tried to use it until last weekend. The small lens will not retract back in when you turn the adjustment ring. I just need someone to tell me if there is a setting I am missing before I drive the three hours to the closest store. *Can someone please advise me as your chat geek squad was zero help and told me I had to go to the store. *The camera and bag were purchased the end of February but I had surgery and was unable to use it until last weekend. *Thank you in advance, I am so frustrated with the run around.

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Best Buy

Customer service issue
Reported by GetHuman-rodeo_ru
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 13231 others
0 customers following this

Timeline

GetHuman-rodeo_ru started working on this issue
Aug 5th, 2019 5:01pm