On Sunday ********* I went to bring my I phone * s plus for a new battery. I mentioned...
GetHuman-mimmag's Geek Squad Support issue with Best Buy from July 2019
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On Sunday ********* I went to bring my I phone * s plus for a new battery. I mentioned that I was have a hard time hearing on the phone and was told that I would need a new screen since the audio is attached to the screen. We paid for the battery and new screen. * Hours later they gave us our phone. As I was walking out I made a phone call only to find out that now there was NO sound whatsoever. Came back in they tested and said they would replace battery and screen again. We waited and waited. Tech came out and said the phone is not showing that it supports a charge the lighting bolt was not showing. When the phone was brought in the lightening bolt was showing and it was charged at **%. They told us to wait to see if they could fix it. We were there a total of * hours. We were told they were on line with apple support. They were going to get us a new phone within ** to ** hours. It has been over * days and am now being told they don’t know when the phone is arriving. Best Buy Keep saying that there’s nothing they can do they cannot give us a loaner phone or anything else. At this point we are without a phone they will not refund any of our money and we need a resolution thank you
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