On Sunday ********* I went to bring my I phone * s plus for a new battery. I mentioned...

GetHuman-mimmag's Geek Squad Support issue with Best Buy from July 2019

Help with my Best Buy issue
First: share to improve GetHuman-mimmag's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-mimmag's own words
On Sunday ********* I went to bring my I phone * s plus for a new battery. I mentioned that I was have a hard time hearing on the phone and was told that I would need a new screen since the audio is attached to the screen. We paid for the battery and new screen. * Hours later they gave us our phone. As I was walking out I made a phone call only to find out that now there was NO sound whatsoever. Came back in they tested and said they would replace battery and screen again. We waited and waited. Tech came out and said the phone is not showing that it supports a charge the lighting bolt was not showing. When the phone was brought in the lightening bolt was showing and it was charged at **%. They told us to wait to see if they could fix it. We were there a total of * hours. We were told they were on line with apple support. They were going to get us a new phone within ** to ** hours. It has been over * days and am now being told they don’t know when the phone is arriving. Best Buy Keep saying that there’s nothing they can do they cannot give us a loaner phone or anything else. At this point we are without a phone they will not refund any of our money and we need a resolution thank you

GetHuman-mimmag did not yet indicate what Best Buy should do to make this right.

How GetHuman-mimmag fixed the problem

We are waiting for GetHuman-mimmag to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Best Buy

Geek Squad Support issue
Reported by GetHuman-mimmag
Jul 17th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 12567 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers