On Sunday ********* I went to bring my I phone * s plus for a new battery. I mentioned...
GetHuman-mimmag's Geek Squad Support issue with Best Buy from July 2019
Help with my Best Buy issue
First: share to improve GetHuman-mimmag's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-mimmag's own words
On Sunday ********* I went to bring my I phone * s plus for a new battery. I mentioned that I was have a hard time hearing on the phone and was told that I would need a new screen since the audio is attached to the screen. We paid for the battery and new screen. * Hours later they gave us our phone. As I was walking out I made a phone call only to find out that now there was NO sound whatsoever. Came back in they tested and said they would replace battery and screen again. We waited and waited. Tech came out and said the phone is not showing that it supports a charge the lighting bolt was not showing. When the phone was brought in the lightening bolt was showing and it was charged at **%. They told us to wait to see if they could fix it. We were there a total of * hours. We were told they were on line with apple support. They were going to get us a new phone within ** to ** hours. It has been over * days and am now being told they don’t know when the phone is arriving. Best Buy Keep saying that there’s nothing they can do they cannot give us a loaner phone or anything else. At this point we are without a phone they will not refund any of our money and we need a resolution thank you
GetHuman-mimmag did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-mimmag fixed the problem
We are waiting for GetHuman-mimmag to fix the problem and share the solution with the rest of us customers.
Please help with my Best Buy issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.
Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!