Best Buy Customer Service Issues

I purchased a kitchen appliance bundle on July 4, [redacted], at Best Buy Springfield and scheduled delivery and installation for July 12, [redacted], between 12 pm and 4 pm due to my work schedule. Despite being understanding of potential delays, I was repeatedly notified of postponements via automated messages, with the final call stating the delivery wouldn't occur until 9 pm. This led to frustration as I had to miss work, care for my baby, and oversee the late installation until 11 pm, disrupting our routine. The manager's handling of the situation, apologizing remotely and making me wait an additional 3 hours, was unsatisfactory and caused significant inconvenience. I urge for better service in the future to avoid such disruptions. Thank you.

I spoke with a Best Buy Customer Service representative regarding price matching an iPad Pro with Costco. Costco had it for $[redacted].99, and Best Buy was selling it for $[redacted].99. After confirming, the representative agreed to price match it to $[redacted].99. I placed the order as requested, and the representative refunded me $45 instead of the agreed $[redacted].99. Despite showing our chat as proof, the representative refused to honor the agreed-upon price. I plan to escalate the issue with Best Buy, but I'm looking for a way to contact their customer service or email them about this matter.

I recently made a purchase of a laptop on Best Buy, but encountered a frustrating issue with my credit card payment. Despite my credit union authorizing the payment, Best Buy tried to charge my card six additional times, leading to the order being cancelled. I was promised a chance to resolve this with my credit union, but received a cancellation email before I could do so. Disappointed by this experience, I have found another laptop elsewhere and doubt I will shop at Best Buy in the future. I have been a loyal customer, having bought various items from them like TVs, a sound bar, and more. The poor customer service in this situation has left me feeling that they should compensate me in some way. I have documentation to support my claims if necessary. Thank you for addressing this matter.

I encountered an unexpected issue when trying to log in to make a payment. I received an error message stating my password did not match. Despite multiple attempts and even changing my password, I still couldn't access my account online. Frustrated, I ended up making my payment over the phone on 07/14. I prefer paying online to receive printable receipts, but the website troubles made it impossible. I hope to still get a receipt even though I paid by phone. It would be helpful to have a notice on the website about any ongoing reconstruction, guiding customers to pay by phone as an alternative for now. This experience was incredibly draining and unproductive.

Today, I visited the Best Buy in Westminster, CO to inquire about purchasing a TV and learn about OLED and QLED technologies. When I asked a salesman for guidance, he inquired if my husband accompanied me. Even though I stated I was the decision-maker, he requested I wait until my husband joined. Despite assuring him of my authority, he intended not to use technical terms to simplify. As someone responsible for numerous financial choices, professional and personal, I am disheartened by this treatment in [redacted]. Consequently, we have opted not to purchase from Best Buy and will support a more culturally sensitive establishment.

I encountered issues activating my Moto G6 phone purchased on June 16 at Best Buy due to the missing social security number of my wife for AT&T. After being directed to an AT&T store for activation, I returned to Best Buy as they misplaced my SD card. Despite not finding it and being promised assistance the following day, the staff were unable to help. Upon returning to buy a case, I noticed a significant price reduction beyond the date for adjustments. Customer service informed me only online purchases were eligible for a refund. Despite my loyalty to Best Buy and previous trouble-free experiences, the lack of assistance regarding the price discrepancy left me feeling let down. My name is Michael, and you can reach me at [redacted]. Thank you.

I had an issue with activating a phone due to not having my wife's last 4 social security number. Directed to ATT store for activation. Returned to Best Buy for a case and noticed a significant price drop on the phone. Asked for a price reduction but was directed to customer service. Contacted them twice after being disconnected. Advised to return to the store and speak to a manager, which I already did. I've been struggling to find the right person to talk to regarding the new price of the phone. I'm a long-time member and customer looking for guidance on how to proceed. Thank you. Michael Reikob

Order #[redacted][redacted] - Whirlpool Dishwasher I bought a dishwasher from the South Philadelphia store on July 6th, with a delivery scheduled for 7/12. However, the delivery process was very confusing and frustrating. Despite receiving a reminder text on 7/9 with no helpful information, I was left in the dark. When the delivery didn't arrive on 7/12 as planned, I discovered the dishwasher was stuck at a warehouse due to a missed truck. After multiple attempts to reschedule, I was given a delivery date of 7/23 without explanation, which was unacceptable. Best Buy's lack of communication and transparency led me to cancel my order. I wished for clearer communication throughout the process to avoid this situation.

Purchased a refrigerator and had a service person out on 6/27/19 to fix the ice maker. Raised concerns about the refrigerator not cooling properly, asked to lower temp from 38 to 34 degrees. Service was never completed as parts for the ice maker were not ordered. Recent visit by repairman revealed a freeze-up issue and additional parts need ordering for the repair. Current temperature in the refrigerator is 52 degrees, causing food spoilage, including medication like insulin. Scheduled for repair on 7/22/19 if parts are received. Frustrated with the delay in service and the impact on daily life. Seeking prompt resolution from Best Buy due to extended wait times and a high level of inconvenience. Hoping for swift action to prevent further losses and considering alternatives if not addressed promptly.

Hello, my name is Syed W. I am a Best Buy account holder. I visited the Best Buy Outlet Store in Lutherville, Timonium on June 29th and purchased an open box LG refrigerator with the model number LMXS30776S and SKU [redacted]. The scheduled delivery date was yesterday, July 15, [redacted]. When the delivery person arrived, I noticed significant damage to both doors of the refrigerator. I requested to speak to a customer care representative but the delivery person left without resolving the issue. I have tried contacting customer service multiple times, but haven't received any assistance. I would like to request a replacement refrigerator and have seen the same model available at the Best Buy Outlet store. Please assist with arranging the delivery of a new item and addressing the damage to the original one. Thank you, Syed W.

We purchased a dishwasher with installation in Sioux Falls on June 2. The dishwasher was delivered, but installation couldn't be completed due to a plumbing issue. After fixing the plumbing problem, we were instructed to reschedule installation. However, we have been unable to reach anyone through the national phone number due to constant busy signals or dropped calls. Even when using online chat, such as with Agent Sophie, we get disconnected at the scheduling point. Attempts to contact the local store also lead us back to the national number with no resolution. Despite being given a number for assistance, we were told customers can't contact them directly. Agent Sal suggested visiting the store, which is impractical due to being in another state. Multiple attempts to schedule installation have failed, and we are left unsure of the next steps. Hopefully, we can receive some guidance or assistance to resolve this issue and finally have the dishwasher installed.

My daughter mistakenly ordered a game for the wrong gaming system online. Despite explaining the error when picking up the order at the store, they refused to exchange it at the same sale price. The game was unused, but they wouldn't facilitate the exchange as advertised. She received a refund and was directed to buy the correct game system at Target or Amazon instead. The lack of customer service at the Lee's Summit Missouri Best Buy is disappointing. Many customers prefer the convenience and better service provided by Amazon. We won't be shopping at that Best Buy location again.

I had a positive experience with customer service when getting my son's tablet fixed. However, I was disappointed that I had to purchase another protection plan for the replacement, especially considering the tablet is only 7 months old. My visit took a turn when I went to buy a new phone at Best Buy. The staff member I encountered was overly pushy and did not allow me the opportunity to explore different phones. Despite my preference to stay with my current provider, he continuously tried to convince me to switch carriers. He rushed me into purchasing a Samsung Note 9 and a credit card, providing misleading information about its benefits. Furthermore, he restricted my options by only offering the blue phone in-store, disregarding my interest in other colors. The phone I purchased is now malfunctioning, restarting for updates every half hour even after multiple attempts to fix it. Overall, the experience left me feeling uncomfortable and pressured to make quick decisions. I am dissatisfied with the way I was treated and regret not being able to choose the phone color I wanted.

I recently received a flash sale notification and decided to browse the 4k movies on sale. I added two films to my cart, The Matrix Trilogy steel book 4k (sku [redacted]) priced at $49 and Justice League steel book 4k (sku [redacted]). While considering purchasing headphones, I noticed the prices in my cart had increased. The Matrix set was now $74 and Justice League was $38, which was frustrating. I tried to contact customer service but struggled to reach anyone. After checking on Facebook and Twitter without success, I spent about 1.5 hours trying to resolve the issue. Despite this trouble, I still prefer shopping on your site over Amazon. I hope customer service can help me with this problem. Thank you.

On 7/3, I visited the Springfield store to buy a laptop after receiving a discount offer via email. While looking at the computers, a salesperson confirmed the display model was on sale. To get the discount, he encouraged me to open a Best Buy credit card for either 10% off or 12 months interest-free. However, upon providing my information, he mentioned it was only one of the offers. I objected, and after involving the manager, they agreed to honor the 24-month offer. My order confirmation arrived a week later, but upon pickup, it was incorrect. They advised cancelling it for a new order. I then realized the salesperson had misled me with a different model for a commission. The manager prioritized profit over rectifying the mistake, even with my opened credit account. I hope my experience helps improve training and customer service at your Springfield store. Thank you for considering my feedback.

I took my laptop in for repairs under the Geek Squad dual protection plan. They advised me that if they couldn't fix it, it might take a week or they would send it out for repairs. A week later, they called to say it was ready, but when I arrived, they couldn't repair it. They acknowledged their mistake in not noting to contact me if this was the case. Now, they want me to pay for two new Geek Squad plans for a replacement laptop since they no longer offer the dual plan. Despite my laptop not being sent out on time due to their error, they won't transfer or combine the plans. When I requested corporate's contact from the manager, Alicia, I was given a customer service number that led me to dead-ends. After spending time on hold and speaking with unhelpful representatives, I was told to go back to the store. The whole experience was frustrating, and I wouldn't recommend Best Buy due to their poor service and lack of accountability.

Hello, My name is Syed WaliZaker, a Best Buy account holder. I visited the Lutherville, Timonium Best Buy Outlet Store on June **th and purchased an open box LG refrigerator, Model LMXS30776S, SKU:[redacted]. The scheduled delivery date was July 15, [redacted]. When the delivery guy brought the fridge, I noticed two major damages on both doors. I expressed my concern and asked to speak to a customer care executive. However, after waiting for 15-20 minutes in the truck, he left without resolution. I have been trying to reach customer service without success. I would like the damage to be addressed, as I am still interested in the item. There is another similar item available in the store, and I would appreciate arrangements being made for its delivery. I am eagerly awaiting a response regarding the situation. Thank you, Syed WaliZaker.

I visited two different locations to purchase a laptop. I arranged for it to be ready for pick up, but upon arrival, I was informed that they did not have it. I was then directed to another store, making it my third stop, where it was available but at an extra $[redacted] charge. Feeling frustrated, I chose to have it shipped home, only to later discover that both stores actually had the laptop all along. The situation was handled very poorly, leading me to decide not to patronize Best Buy again. I plan to return the product when it arrives on Friday and take my business elsewhere. Expecting a customer to spend over $[redacted] and wait for a refund is unreasonable.

I visited the store on Sunday, 7/14/[redacted], to get a new battery for my iPhone 6s Plus. I mentioned difficulty hearing, and they said the audio was connected to the screen, so I ended up getting a new screen as well. After 2 hours, I got the phone back but realized there was no sound. They tried again to replace the battery and screen as the audio issue persisted. However, during testing, they found the phone was not charging properly. After 7 hours, they informed us they were in touch with Apple support and promised a new phone in 24 to 48 hours. Now, it's been over 3 days with no update on the arrival of the new phone. Best Buy has not offered a loaner phone or refund. Being phone-less, we urgently need a resolution. Thank you.

I had an incredibly terrible experience at Best Buy. On 7/12/19, Alex from the Geek Squad performed a diagnostic on my iPad, while I left my cord and charger in the Apple computer sales area as he suggested. When I returned, I was scheduled for a battery replacement appointment on 7/16 at 10:20 am, estimated to cost $20 to $40 and take an hour or two. I even took time off work for this. But on the day of the appointment, Alex was not available, and Deborah denied everything he had said, claiming I must have been mistaken. She then informed me that my iPad needed to be sent out for weeks as they couldn't fix it in-store, suggesting I buy a new one. I wondered why this wasn't arranged during my initial visit. It's been frustrating trying to reach corporate or management as I've been repeatedly disconnected. This experience has shattered my trust in Best Buy, and I would hesitate to recommend it to anyone. A nightmarish ordeal for sure. - Nathan Z.