I researched a Samsung smartwatch for hours on Monday (my day off). I just moved to Col...
GetHuman3078915's customer service issue with Best Buy from June 2019
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The issue in GetHuman3078915's own words
I researched a Samsung smartwatch for hours on Monday (my day off). I just moved to Columbus, GA and I am not familiar with the area. Google, your corporate Columbus store website, and the Columbus store recording all said the location was closed Monday and Tuesday and open today. I just called the store now and it said it opens tomorrow at **am, which is false. Obviously nothing has been updated. I planned to buy the smartwatch today (my only other day off this week) for my boyfriend for Father’s Day. This is a very special day for him and I considering I am the only female he has ever introduced to his children since his divorce. I made sure that I knew exactly what model*options I wanted by calling your customer service team on Monday and asking all my questions so the only decision I would need to make in the store today was what watch face size I should purchase. I arrived at your store today and was greeted by a geek squad member who informed me that only online orders were able to be picked up and that the store wouldn’t be open for several days to customers bc they had just moved locations. I was informed that even though you had the product I wanted inside the store that at the EARLIEST I could pick up the watch on Friday. I am a Nurse and I have to work Fathers Day weekend and my boyfriend is taking his children out of town and leaving Friday morning before the store scheduled hours: these hours actually are only for online pickup. I think this is awful. I chose to buy this product from Best Buy bc most retailers offer only Bluetooth versions, I wanted the LTE. I called customer service to voice my complaint and they recommended I give his children a smaller present to give him on Sunday and just let him know the watch was on the way!!! I told the customer service representative I was willing to drive the ** miles*** minutes to your closest store that was actually open, but not without a minimum of a $** gift card for free to put towards the watch considering the HUGE inconvenience that could have been avoided had corporate actually cared to inform customers of the modified store hours. I was told that there was NOTHING they could do. They couldn’t ship it faster or compensate me for the hour and a half extra driving time to receive the product I wanted. I am highly disappointed with how everything was handled. I had to purchase the Bluetooth only version from Target and I am ultimately going to have to return it to purchase the LTE version next week. I still think this situation should be addressed by Best Buyand compensation given. I spent an additional hour today on the phone with your customer service team only to be told “there was nothing they could do” and to be insulted by the recommendation that I purchase the watch with your company and receive it after Father’s Day and give him a “small*inexpensive” gift until the watch arrived. I am upset and insulted by your team members suggestion. Please attempt to remedy this situation!
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