On May **th I purchased a Samsung **" television from the St. Peter's Mid Rivers Mall S...

GetHuman3005436's customer service issue with Best Buy from May 2019

Help with my Best Buy issue
The issue in GetHuman3005436's own words
On May **th I purchased a Samsung **" television from the St. Peter's Mid Rivers Mall Store. On that day a delivery, set-up and removal date of May **th was set, between the hours of * and noon.**I received a confirmation call on the **th, but when no one showed up I started calling. Theses calls started with delivery and scheduling and was informed I had been rescheduled to the **st. There had been no call informing me of this, which due to personal health reasons put an undue strain on me as early morning is a very restrictive time for me.**This was then followed by calls to the store and corporate. I was then bounced around multiple times to various people and more numbers. I asked to speak with the store manager, but he was unavailable. At corporate I asked to speak to a manager and was passed off again.**Now I been called again and informed that now delivery is to take place later this afternoon (*********). This has been a continuous lack of communication from the start. I also informed Best Buy sales agent, Daniel B. that two people would be required to remove the old set, but they were still only sending one person. I informed the installer what he was to remove and he was going to get a second person.**I have always made my electronic purchases at Best Buy and know I will need to buy a sound bar and DVD player, but I will now get them elsewhere. I do not, can not, handle stress any longer and this whole situation has been unacceptable. **Best Buy fell very short of good customer satisfaction and actions.**Leonard Rifkin **** Universal Dr.*St. Peter's, MO *********-***-****

GetHuman3005436 did not yet indicate what Best Buy should do to make this right.

How GetHuman3005436 fixed the problem
My approach to the mis-scheduling and lack of proper communication by Best Buy was calling the store and contacting the Corporate Center. While no one EVER explained the breakdown or how it occurred, I left messages of my disappointment in the actions, or lack thereof, until someone took a positive approach.
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Best Buy

Customer service issue
Reported by GetHuman3005436
May 30th, 2019 - 2 years ago
Fixed
GetHuman3005436 shared how to fix
Seen by 7 customers so far
Similar issue to 10819 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman3005436 started working on this issue
May 30th, 2019 6:13pm
GetHuman3005436 confirmed the issue is fixed. Hooray!
May 30th, 2019 11:34pm
GetHuman3005436 confirmed the issue is fixed. Hooray!
May 30th, 2019 11:40pm

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