I placed an order with a wrong delivery address (old residence address), contacted best...

GetHuman-dorisnu's Return an Order issue with Best Buy from May 2019

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Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-dorisnu's own words
I placed an order with a wrong delivery address (old residence address), contacted best buy (through phone) to inquire about the possibilities of stopping the order to be delivered as this was still at the warehouse. The person I talked to assured me the packaged wouldn't leave the warehouse and that I would receive a confirmation email (which I never received). A couple of days later I received an email stating the packaged was delivered (to the wrong address) and I contacted best buy again this person schedule the delivery of my order to my current address but for some reason when I tried to track the order after the package was sent it says it was refused and returned to best buy (I have never received anything neither refused it). Now I don't have my item neither a refund and there no way to see this order on my online best buy account.

GetHuman-dorisnu did not yet indicate what Best Buy should do to make this right.

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Best Buy

Return an Order issue
Reported by GetHuman-dorisnu
May 20th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 10464 others
0 customers following this

Timeline

GetHuman-dorisnu started working on this issue
May 20th, 2019 1:44pm
GetHuman-dorisnu indicated the issue is not fixed yet.
May 20th, 2019 5:58pm
GetHuman-dorisnu indicated the issue is not fixed yet.
May 20th, 2019 11:30pm