Read online about a deal where I can get $*** off a new tv if I recycle my old. Just b...

GetHuman2512520's Missing Item issue with Best Buy from May 2019

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The issue in GetHuman2512520's own words
take advantage of getting the Samsung TV that I had just purchased about * months ago recycled because the screen got cracked to help pay for the new one. ... Read online about a deal where I can get $*** off a new tv if I recycle my old. Just bought a tv with a qualified sku. It was on sale. Did it also *have to be regular price in order to qualify
I told the sales manager exactly what happened and told him about the Best Buy recycling special I had found. He acted like he didn't know what I was talking about and told me I had to purchase the new tv at regular price. All the eligible tvs listed we're on sale. He said if we had any problems or further questions to simply email him. I did, explaining to him what I had found out. He's never responded.
I would like to recycle the broken tv and get up to $*** back since I purchased another tv with the appropriate SCU *. I even bought * series for $*** more than the *st one I bought. Over $**** in * new tvs in the last *-* months.
I have now bought * brand new **" tvs with warranty from the same stor and got the best buy credit card this time. I have to drive about * hour and ** min just to get the nearest Best buy.
Tried explaining the recycling special to the sales manager they his email like he to do if I had any further questions. The sales manager never emailed me back.
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Best Buy

Missing Item issue
Reported by GetHuman2512520
May 19th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 10446 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman2512520 started working on this issue
May 19th, 2019 11:50pm
GetHuman2512520 indicated the issue is not fixed yet.
Jun 3rd, 2019 12:08am
GetHuman2512520 indicated the issue is not fixed yet.
Jun 3rd, 2019 12:10am
GetHuman2512520 indicated the issue is not fixed yet.
Jun 3rd, 2019 12:11am
GetHuman2512520 indicated the issue is not fixed yet.
Jun 3rd, 2019 12:14am
GetHuman2512520 indicated the issue is not fixed yet.
Jun 3rd, 2019 12:52am
GetHuman2512520 indicated the issue is not fixed yet.
Jun 3rd, 2019 12:55am