I ordered the powerbeats pro on May *th for a preorder. The powerbeats pro released on...

GetHuman-kjmickl's Track an Order issue with Best Buy from May 2019

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Order number, Billing address, Email address on the order, and Phone number on the order
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Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman-kjmickl's own words
I ordered the powerbeats pro on May *th for a preorder. The powerbeats pro released on May **th. I’m still waiting for them. My order status hasn’t changed but Best Buy charged my debit card. I received an email that said “your item is still waiting”. Does that mean it is at store for pickup. Or is it still on backorder. And is there a way to know when I will receive my item? There is no deliver date given to me.
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Best Buy

Track an Order issue
Reported by GetHuman-kjmickl
May 19th, 2019 - a mon ago
I have an issue with Best Buy too
Not resolved
Seen by 5 customers so far
Similar issue to 10445 others
0 customers following this
Timeline
GetHuman-kjmickl started working on this issue
May 19th 10:45pm
GetHuman-kjmickl indicated the issue is not fixed yet.
May 20th 11:05pm
GetHuman-kjmickl indicated the issue is not fixed yet.
May 21st 11:14am