I placed a pre-order for * nintendo amiibos the **th of April that were due to release...

GetHuman-rosy_riz's customer service issue with Best Buy from May 2019

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The issue in GetHuman-rosy_riz's own words
I placed a pre-order for * nintendo amiibos the **th of April that were due to release on the **th of may. my MasterCard was charged on the same day (even though it was mentioned that my card won't be charged until the shipping process). yes, I know about the authorization process but it should have been refunded to my card by the time. *now, on the **th may, I had an issue with my card due to insufficient funds and my order has been cancelled even though the **$ had been charged from my card so I didn't really worry about the funds in my card after that (I thought that this meant that I paid and that my order will ship at the time of release). *but I don't understand why I was charged the **$ initially if my products hadn't shipped yet and moreover the fact that my order has been cancelled and my payment not refunded. *I really wish you could help with that since **$ isn't a small amount of money that I can easily forget about. *the email used by my account is *****@***.com*the products in question were * of the nintendo amiibos (the breath of the wild champions ones).*thank you and I hope I will here back from you.
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Best Buy

Customer service issue
Reported by GetHuman-rosy_riz
May 19th, 2019 - a mon ago
I have an issue with Best Buy too
Not resolved
Seen by 6 customers so far
Similar issue to 10434 others
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Timeline
GetHuman-rosy_riz started working on this issue
May 19th 9:30am
GetHuman-rosy_riz indicated the issue is not fixed yet.
May 20th 4:07pm
GetHuman-rosy_riz indicated the issue is not fixed yet.
May 20th 4:08pm
GetHuman-rosy_riz indicated the issue is not fixed yet.
May 21st 5:39am