I purchased an iPhone XR at your Manchester MO store today, but they were out of stock...

GetHuman-peanutjk's customer service issue with Best Buy from May 2019

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The issue in GetHuman-peanutjk's own words
I purchased an iPhone XR at your Manchester MO store today, but they were out of stock of the particular model I wanted. They were kind enough to waive the same day delivery fee and set me up with that so that I could still get my phone today. Unfortunately, it is *:** PM and I'm still without an phone. I've called customer service and they say that it shows delivery for today but it has not been picked up from the store yet and they cannot do anything else to help me. They were kind enough to give me the store location and number where the phone is sitting, waiting for pick up. I called that store (South Lindbergh, MO) and spoke with Tony the operations manager. He said the phone is still there but he cannot let me pick it up myself since its for delivery. He says the company that does deliveries usually picks up by *PM but they haven't gotten to mine yet. If it is not picked up, they will refund me in the morning and I am more than welcome to come into the store and repurchase it tomorrow. WTH!!!!!! I already bought it today and was promised same day delivery! I do not want to come back tomorrow and have to deal with rebuying the item! I asked if they could just hold it for me tomorrow and I will drop by and pick up, but nope I will need to be refunded and repurchase. This is not my fault- I was given same day delivery and Best Buy has failed to deliver and now I'm having to jump through hoops to get the dang phone. I am soooooo frusterated! The phone is ** minutes away and I cannot have it. This is the worst service ever. I would have been better off paying more at the Sprint store- at least I would have gotten a phone today. Not impressed Best Buy, no impressed. This is why I rarely shop here anymore- cannot get anyone to help me out.
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Best Buy

Customer service issue
Reported by GetHuman-peanutjk
May 8th, 2019 - 2 mons ago
I have an issue with Best Buy too
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Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman-peanutjk started working on this issue
May 8th 12:51am
GetHuman-peanutjk indicated the issue is not fixed yet.
May 8th 10:54am