I am unable to get any Dolby Digital Plus audio to work through a newly purchased Samsu...

GetHuman2825685's Geek Squad Support issue with Best Buy from April 2019

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The issue in GetHuman2825685's own words
I am unable to get any Dolby Digital Plus audio to work through a newly purchased Samsung HW-N*** sound bar despite correct settings on both my tv and sound bar.**-I have verified my tv supports this output and have manually set this on my TCL * series TV*-both the tv and soundbar are using ARC hdmi ports and seeing one another but zero audio is being decoded by the soundbar, menu options will not even register sound when navigate my smart tv*-have already confirmed the soundbar will decode regular Dolby Digital audio over same ARC connection but refuses to recognize DD**-confirmed both tv and soundbar on their latest firmware*have already tried moving hdmi input on soundbar to non ARC hdmi in and it will not play audio in any format(and this set up is not described as supported via Samsung Bar manual)**I do not own a reciever and have not tested DD* output to any other device from my TV but I find it unlikely that hdmi would be failing with this format only(it is very similar to regular DD as far as requirements)**I have yet to open a ticket with Samsung regarding the issue but was wondering if you had any suggestions for me to try or if you are aware of known HDMI ARC compatibility issues between this particular soundbar and TCL * series (built in Roku OS)?

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Best Buy

Geek Squad Support issue
Reported by GetHuman2825685
Apr 28th, 2019 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 9719 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman2825685 started working on this issue
Apr 28th, 2019 6:05pm
GetHuman2825685 indicated the issue is not fixed yet.
Apr 28th, 2019 10:34pm
GetHuman2825685 indicated the issue is not fixed yet.
Apr 28th, 2019 10:37pm
GetHuman2825685 indicated the issue is not fixed yet.
Apr 29th, 2019 6:11pm

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