I have a complaint about an experience I had at the Best Buy **** Columbus Blvd in Sout...

I was trying to find out about Roku. I wanted to buy one and was told that the one I wanted was not is stock. I know that Best Buy will price match so I asked why it was $**.** when I saw it on Amazon for $**.** at which point he told me (and this is without my ever showing him what I saw on Amazon) that version is * years old and said it like I was an idiot and should know that. I noticed th... ... I have a complaint about an experience I had at the Best Buy **** Columbus Blvd in South Philadelphia today. I want to speak to the manager of this Best Buy or I want the number of the US President's office at Best Buy. In fact I would like to have both. I was on hold for **:** minutes finally the phone rang and I was hung up on. I need to speak to someone about this.

I was especially frustrated because I didn't see any manager on the floor to which I could direct this complaint. Also, I asked nicely for assistance and this guy had a bad attitude.

I think I should be compensated for the several phone calls I made. I first the store and was left on hold forever. I hung and called you speak to a human line. They transferred me back to the store where I was on hold for **:** minutes and then hung up on without getting to speak to anyone. I usually get paid $**.** an hour so for the time I spent in the store and on the phone trying to get through to you, I think I should get at least a $**.** gift certificate and your assurance that you will send this man back for retraining or get him off the customer floor.

I have been a customer for years and expected the great customer service I received in February and the great customer service I received several years ago when I bought my Samsung laptop.

As explained above, I made several calls and reported my experience to the cashier. When I called the store number I was holding for quite some time and then some woman answered the phone and kept asking me which department I told her *x the department with the TVs and the Roku and I explained that I did not want to speak to a salesman I wanted to speak to a manager. She instead told me that she would transfer me to that sales department and I should ask then for a manager. I was on hold and no one picked up the call. I then called your talk to a human number and spoke to someone who again transferred my call to the same store and told me this time I would be able to speak to a manager. I was then on hold for **:** minutes and when it finally rang again I was hung up on.