Computer is not worth the price!

I wasn't trying to do anything but expect my laptop to be what i paid for and i went on the advice of the best buy employee. I had My sites set on a hp until he assured me that this was just as good but cheaper. ... I recently bought a dell laptop from y'all not to long ago....the order number is **** *** **** ******....i am very unhappy with this laptop due to the battery life, a couple keys feeling lose, and for a *k screen it is very washed out and has allot of light bleed. I paid ****$ not counting the almost ***$ dollar insurance i have on it. I would really like to return it and get something I'm more happy with even if i have to pay the difference even if it's a more exspensive laptop. I'm hoping we can come to some kind of conclusion considering the laptops only been used * times and is in the same shape as it was when i bought it new.

Is i paid allot of money only a month or so ago for a laptop and a LOT of money for a flat screen tv the*month before and would like to continue shopping here....(exchange the laptop) I'm a very simple person to please.

Let me exchange it for the one i want.... even if i have to pay the larger price on the other laptop.

Because i shop here a lot. Bought a ** inch uhd tv, a sound bar, and a laptop, not including the exspensive insurance on all of them....in a span of about two months.i like shopping here and want to continue to do so if this is made right.