On ******* I came to Best Buy Store **** in Las Vegas with a warranty problem with a JB...
GetHuman2625594's customer service issue with Best Buy from March 2019
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman2625594 to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2625594's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2625594 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman2625594's own words
On ******* I came to Best Buy Store **** in Las Vegas with a warranty problem with a JBL speaker. My speaker was not covered with the store warranty. However the warranty information in the product's book advised the consumer to bring the product to the store where it was purchased for JBL's one year warranty. The attendant at the customer service booth advised me that I needed to contact JBL to get the warranty honored. I showed the technician the wording in the manufacturer's book that the product should be returned to the place of purchase. She read the warranty information and advised me that the manual said the defective product should be returned to the place of purchase OR the manufacturer. I requested to speak with a store manager and was referred to, I assume, the assistant manager and the store manager, identified respectively as Cecilia L. and Meleeza C. upon their response the tech's page, they reviewed the situation. They mutually agreed that I should have purchased a store warranty and I would not be in the situation regarding who should honor the warranty. I was further advised that I HAVE TO deal with the dealer to get warranty service. "Have to" is a strong demand. Further the managers appeared to extol their supervisory positions rather than assisting me with a solution. It would have been more helpful and professional if the employees had perhaps referred me to a website or phone number to reach the manufacturer. It was embarrassing the way those employees handled the situation. I don't spend a ton of money at your stores, but rest assured I will discontinue patronizing Best Buy for future purchases.**Respectfully,*Benjamin Harris*Member ID*****************@***.com
GetHuman2625594 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman2625594 fixed the problem
We are waiting for GetHuman2625594 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster: