I visited my local best buy yesterday to return a movie that was delivered with a damag...

GetHuman-marcsist's customer service issue with Best Buy from March 2019

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The issue in GetHuman-marcsist's own words
I was attempting to cancel * part of my order. ... I visited my local best buy yesterday to return a movie that was delivered with a damaged movie sleeve and case. I was in fact able to get this issue taken care of. While there, I needed to address an issue that had arisen with an order. I had taken money out of my account earlier in the day. This led to my pre-ordered movie being unable to be processed. I had the associate cancel my pre-order for 'Aquaman', and bought it in store with cash. She said she would cancel it on my order. I got an email confirming that it had been canceled. Earlier today, however, I received another email stating that the other * movies (Captain Marvel and Escape Room) on the order had also been canceled. I had no intention of canceling those *. My order number is BBY**-************. Thanks in advance!
I did not want to cancel the ENTIRE order.
I would like for the rest of my order to be uncancelled.
Not entirely sure of what traits specifically distinguish a good customer from a bad customer *******.
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Best Buy

Customer service issue
Reported by GetHuman-marcsist
Mar 27th, 2019 - 4 years ago
Seen by 18 customers so far
Similar issue to 132 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order


GetHuman-marcsist started working on this issue
Mar 27th, 2019 8:16pm
GetHuman-marcsist indicated the issue is not fixed yet.
Mar 30th, 2019 11:43pm

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