To Whom It May Concern: **I am writing this letter regarding my experience at the Best Buy store at Green Acres in Valley Stream, Long Island. About a month ago, I went there to purchase a speaker system for my company which had to be ordered. We filled out all the required information, updated information in the system, taking off all old names and adding mine. The agent had us apply for the tax exemption card and gave us a card for use.*After all work was done, I presented a company check which I was told could not be accepted. I don’t understand if we just registered our company and ordering for our company. I ended up paying with a personal check. We left, the speaker was delivered. We had to return it for another one and brought it back to the store. We had no problem with the return and a new speaker was sent.*I was making a purchase on-line and when I went to enter the tax exempt number from the card, it would not go through so I called customer service. The FIRST representative asked for the organization name and telephone number. When asking whose name is listed I gave mine and was told that was not the name. I gave two names and neither name was listed and they could not help me. I called back, got another representative who asked for the number on the card. After giving the number he asked for the organization name and telephone number. Then asking for the name on the card giving my name, was told to hold on. Then the phone went dead. Again, I called back, reaching another representative and going through the same questions. She said that is not the name on the card, I asked why the previous representative hung up she said he couldn’t help me since my name was not on the card. Do you just hang up or give customer’s an explanation? She also stated she could not look up the account by the card number. Again, I called another representative for more explanation – he was able to look up the card number and informed me my name was not listed. I gave him two other names* he stated again neither name was listed. I was advised to go back to the store for further assistance.*Upon returning to the store, one person was able to assist me. In looking into the system she saw * cards. The first name was someone who left the organization years ago. The second card had a name of an employee. Both names I had given on the phone, but was told they were not listed on the card I had and both names I had removed when originally signing up at the store. The card I had was not even registered and inactive, she stated the representative who signed me up with the card did not fill out the information correctly faxing over and it was denied. My question is if the card was not even valid, how were they seeing information on the card over the phone?*I was told you must bring the original tax exempt document with seal in order to process a card and it must be faxed over and a confirmation received. None of this was told to me or done prior to giving me a card. My whole experience at Best Buy was not an enjoyable one and the explanation for the representative hanging up is not acceptable. I still made a purchase in the store after this experience, only because I had a Best Buy gift card. I will go back and update the information in the system with the tax exempt document only so it can be straightened out, due to new employees, but I don’t see making a purchase again at Best Buy.*I wanted to document this experience so that the store can work on its customer service and have employees equipped with better information and know that the customer experience is everything.**Thank you.**Melissa Y. Marcus*Director, Alpha Phi Alpha Senior Citizens Center*Email: *****@***.com*tel: (***) ***-*****fax: (***) ***-****
GetHuman2605326 did not yet indicate what Best Buy should do to make this right.