I ordered an open box laptop yesterday for same day pick up. When I went to go pick it...
GetHuman-bdeleone's customer service issue with Best Buy from March 2019
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-bdeleone to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-bdeleone's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bdeleone may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-bdeleone's own words
I ordered an open box laptop yesterday for same day pick up. When I went to go pick it up (Chapel Hill Howe Rd location in Ohio), they said it was cancelled and did not provide a reason as to why. I placed another order, the open box was not available any longer (so had to pay $** more) which promised next day delivery. I received an email today stating that it would be A MONTH before it got here. **I called the store, and spoke with THE most unhelpful human. He had no suggestions except for me to either drive to a store an hour away, wait two weeks for a store to store transfer or wait a month for it to be delivered. None of those are acceptable solutions, as I need a computer by tomorrow, or Thursday at the latest. I said that was not going to work for me and the person I was speaking with abruptly and without telling me, transferred me to some general corporate line. I had to re-tell the situation again and was placed on hold for ** minutes, after which I hung up because it was clear no one was coming. I don't have the time to deal with stuff like this. **Your company has cost me time and extreme frustration and is attempting to cost me additional money so I may purchase something else more immediately. I made two purchases, neither of which have been fulfilled as was promised in the terms that I agreed upon. I need a white all in one desktop, preferrably HP, today or tomorrow and I think it's on your company to make this right. **Please let me know how you are going to address this.
GetHuman-bdeleone did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-bdeleone fixed the problem
We are waiting for GetHuman-bdeleone to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.