We purchased an LG washer and dryer from Best Buy in January **** . The dryer door crac...

GetHuman2472930's customer service issue with Best Buy from March 2019

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The issue in GetHuman2472930's own words
We purchased an LG washer and dryer from Best Buy in January **** . The dryer door cracked last fall * we tried to get it covered under warranty but LG would not cover it . In February **** we found a large piece of Styrofoam left under the washer by the installers . It was jammed against some of the components. The washer had always vibrated a lot- It would actually move & knock down the ironing board that was propped against it) and was noisy but I assumed that’s just the way it was . When the problem got really bad we did some investigating and found the Styrofoam and since it’s been removed , we do not have the vibrations or that noise.* When I spoke to LG they said those vibrations could have caused the cracked dryer door since the unit is stacked and they say it is the responsibility of the installers since they were supposed to remove it.*I am emailing you to see if there could be some resolution to this. I can provide a photo of the Styrofoam and the receipt. Part of the reason this came to our attention was when I investigated due to the noise and looked behind the washer, I found that some Styrofoam bits that were on the ground. Thank you.
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Best Buy

Customer service issue
Reported by GetHuman2472930
Mar 13th, 2019 - 5 mons ago
I have an issue with Best Buy too
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Seen by 4 customers so far
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GetHuman2472930 started working on this issue
Mar 13th 5:26pm