Hello - I recently purchased two TVs from Best Buy. Returning an "unmountable" TV I wa...

GetHuman2275639's customer service issue with Best Buy from February 2019

5 views
 | 
8327 similar
 | 
0 following
Help with my Best Buy issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Best Buy help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman2275639's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2275639 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman2275639's own words
Hello - I recently purchased two TVs from Best Buy. Returning an "unmountable" TV I was told "the" *" ***** was missing for the legs (?). and would be charge $**. I was shocked. Sales people were very nice and I told them I wasn't upset with them, but with this "policy". For all the installations you do a *" ***** cost $**? A *" ***** and a charge of $** has now made me a box store customer. Good bye Best Buy.
GetHuman2275639 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman2275639 fixed the problem
We are waiting for GetHuman2275639 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.
How do I get Geek Squad support from Best Buy?How do I return something to Best Buy?
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2275639 fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman2275639
Feb 23rd, 2019 - 8 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 5 customers so far
Similar issue to 8327 others
0 customers following this
Follow this issue to see how it gets fixed