Good Evening, **This email is in regards to the delay in service and poor communicatio...

GetHuman-qnbmk's customer service issue with Best Buy from February 2019

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The issue in GetHuman-qnbmk's own words
Good Evening, **This email is in regards to the delay in service and poor communication for a repair for a cracked screen for my Galaxy * cellphone. I scheduled an appointment for *:** p.m. today for the Deptford, New Jersey store. When I took my phone for service I was informed by the representative that there was one phone bring repaired ahead of me, and that it would take a couple of hours to repair that phone and my phone was next to be repaired. I was informed that I should return around *:** p.m. I decided to call to check the status, as I do not reside in New Jersey but Pennsylvania. When I called around *:** p.m. I was informed by the representative that me my phone would not be ready today but tomorrow. Had I not called Best Buys no one made any effort to inform, despite the fact that I was about to drive from Philadelphia to Deptford, New Jersey. Even more frustrating I could be given a estimated time my telephone would be ready. This is inconvenience to be and a total disrespect of my time. Now I have to be without a cellphone, until Best Buys decides to repair my phone. This is display of very poor customer service, and lack of consideration for customers. I have brought cell phones in the past and have had repairs made, however after this experience I will no longer being doing any business with Best Buys and will be cancelling my credit card. In addition I took out insurance for the phone when I purchased it, only to informed that once it expires in a couple of months I will have no coverage. This yet another piece of information that was not communicated to me at the time of purchase. This matter really needs to addressed with your company.
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Best Buy

Customer service issue
Reported by GetHuman-qnbmk
Feb 16th, 2019 - 8 mons ago
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GetHuman-qnbmk started working on this issue
Feb 16th 11:10pm