Good Evening, **This email is in regards to the delay in service and poor communicatio...

GetHuman-qnbmk's customer service issue with Best Buy from February 2019

8171 similar
0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-qnbmk to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-qnbmk's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-qnbmk may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-qnbmk's own words
Good Evening, **This email is in regards to the delay in service and poor communication for a repair for a cracked screen for my Galaxy * cellphone. I scheduled an appointment for *:** p.m. today for the Deptford, New Jersey store. When I took my phone for service I was informed by the representative that there was one phone bring repaired ahead of me, and that it would take a couple of hours to repair that phone and my phone was next to be repaired. I was informed that I should return around *:** p.m. I decided to call to check the status, as I do not reside in New Jersey but Pennsylvania. When I called around *:** p.m. I was informed by the representative that me my phone would not be ready today but tomorrow. Had I not called Best Buys no one made any effort to inform, despite the fact that I was about to drive from Philadelphia to Deptford, New Jersey. Even more frustrating I could be given a estimated time my telephone would be ready. This is inconvenience to be and a total disrespect of my time. Now I have to be without a cellphone, until Best Buys decides to repair my phone. This is display of very poor customer service, and lack of consideration for customers. I have brought cell phones in the past and have had repairs made, however after this experience I will no longer being doing any business with Best Buys and will be cancelling my credit card. In addition I took out insurance for the phone when I purchased it, only to informed that once it expires in a couple of months I will have no coverage. This yet another piece of information that was not communicated to me at the time of purchase. This matter really needs to addressed with your company.
GetHuman-qnbmk did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-qnbmk fixed the problem
We are waiting for GetHuman-qnbmk to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.
How do I get Geek Squad support from Best Buy?How do I return something to Best Buy?
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-qnbmk fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-qnbmk
Feb 16th, 2019 - 8 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 3 customers so far
Similar issue to 8171 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-qnbmk started working on this issue
Feb 16th 11:10pm