Poor Customer Experience at Best Buy Laurel MD* Scheduled remote starter install for Sa...

GetHuman2092089's customer service issue with Best Buy from February 2019

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The issue in GetHuman2092089's own words
Poor Customer Experience at Best Buy Laurel MD* Scheduled remote starter install for Saturday, January **th. *I arrived for the install, but no one was in the bay. So, I went into the store, and I was told that a guy with locks was heading back. I returned to the back, but still, no one was there. *I called the store from the back bay, and I was told someone was coming back to the installation bay. My wife and I were parked at the bay doors, a woman and man came back, but neither acknowledged we were even there. They never even looked at us in the car, so I rolled down the window and asked what is going on and I was told they were trying to get in touch with the installer. So I went back into the store and requested a manager. A gentleman name Dominic showed up. He had no explanation for why the installer did not show up, and all he could say was I'm sorry and then asked if I would like to reschedule after planning my Saturday around this appointment and wasting at least an hour getting the runaround. I asked Dominic, what do I get for the time I spent? Crickets (silence) is what I got. Until I asked is there an install cost, he said "yes, but let me look it up. He said the cost was $***, that he would waive that cost if I wanted to reschedule. I said that I don't want to reschedule, plus I had purchased two remote starters online to give the tech to install whichever he would recommend. By delaying the install I would be outside of the return for a refund window for the one that was not used because no one could help me on a previous visit to the store. All I got from Dominic was, "I understand". So finally I said, how can I be sure I'm not going to have the same experience? No assurance. So I decide to go to the Columbia store where I had a much better experience and only to discover that the $*** the manager Dominic was willing to waive at the Laurel store, was already included with the purchase of the remote starter. After waiting a month for an available appointment, due to an error on your company's part, I have to wait another month for the next available appointment. I would like some compensation for the time, frustration and the **-mile drive I had to make to find a store where I may have a better experience, and I am going to have to drive back in a month for the new appointment. *Terrible customer service. Why is there no value placed on the customers time? In this whole process, no one has offered anything for the time that I’ve wasted trying to be a customer.

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Best Buy

Customer service issue
Reported by GetHuman2092089
Feb 1st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7816 others
0 customers following this

Timeline

GetHuman2092089 started working on this issue
Feb 1st, 2019 5:10pm

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