I purchased a TV online on Boxing Day. I returned it for refund on the *th of January t...

GetHuman2073690's customer service issue with Best Buy from January 2019

4 views | 7763 similar | 0 following
Help with my Best Buy issue

How did GetHuman2073690 do it?

Waiting to hear how GetHuman2073690 fixed the problem to share with other customers.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman2073690's own words
I purchased a TV online on Boxing Day. I returned it for refund on the *th of January to the Bestbuy store on St James st in Winnipeg. On the **th of January I called customer service using your *** phone number. I was told my return showed as a ‘dropped’ receipt and had to return to the store for a new return receipt. I returned to the store that day and it was investigated and I was told the person would continue to investigate and get back to me that week by the **th. No one called. I called the St James Bestbuy store on the morning of the **th. I explained everything and was told the person who would investigate would be in that afternoon and would call me back. No one called. On the **st of January I again called Bestbuy customer service using the *** phone number. At that time your representative explained that the return still showed as a dropped receipt but she took the necessary steps to finally refund my money. Your representative also told me that I could get my money quicker if I returned to the store and had them issue the refund. I returned to the St. James Bestbuy store that morning, January **st, and went through it all again. I told them about the return, the phone calls, the visits to the store and the lies about the phone calls. I was told they would investigate and get back to me (I expressed my scepticism) when they had investigated and had some news. I received an email on January **st stating I would be contacted about the next steps in *-** days. A representative from the St James Bestbuy store called on the **th or **th to tell me that the return showed as a ‘dropped’ receipt and it would be reissued and I could expect to receive my refund in *-** days. *I am writing all of this to lodge a complaint about the long delay and seeming inactivity, despite assurances, on the investigation of my refund. I have seen no evidence of activity on this matter in the early stages. I made a contract with your company when I purchased a television and again when I returned it. Bestbuy took advantage and didn’t return my money unless I continued to push for it. Your company’s people said all the right things and did none of the work to make it right. **My money was returned to my credit card yesterday (January **th). Three weeks from the day I returned the television. So three weeks, three trips to the store, three phone calls and two subtle implications that I may be lying later I have my money returned to me. **To say I’m unhappy with these events is stating the obvious but I feel compensation should be made. I would be happy with a $** gift card, $** would be better!**Sincerely,*Kristin Wilding-Graham**Case Number: ********

GetHuman2073690 did not yet indicate what Best Buy should do to make this right.

How GetHuman2073690 fixed the problem

We are waiting for GetHuman2073690 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2073690 fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman2073690
Jan 30th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 7763 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman2073690 started working on this issue
Jan 30th, 2019 5:36pm
GetHuman2073690 confirmed the issue is fixed. Hooray!
Jan 30th, 2019 5:52pm