After about my *th television, * recievers, ps* all my needed cables and my washer and...

GetHuman-jeshua's customer service issue with Best Buy from January 2019

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The issue in GetHuman-jeshua's own words
After about my *th television, * recievers, ps* all my needed cables and my washer and dryer from Best Buy. I decided I wanted to buy surround sound and purchased * speakers from best buy. Hoping to get them installed by geek squad. So I looked online to make sure that I was going to order the correct service. And I asked at the Bel mar store what I should get. So I ordered the largest one which was an audio set up for $***. Everything was running cables outside the wall. And I situated everything to make it was easier for him. So I get a phone call from a guy named Scott. I won't call him a gentleman because he is the furthest thing from that. When he does show up he has the same attitude in person that he had on the phone. After dealing with his obnoxiousness for about ** minutes I told him I wanted him to leave. He was very condescending and extremely cocky. Now I worked at Best Buy for about * and a *** years so I knew what to expect, at least I thought I did. Your representative has incredibly horrible customer service skills. I went to get * different kinds of drinks and offered my help to try to get this taken care of here at my home with all the Best Buy stuff I have. I even wanted to tip them so I grabbed cash. I still have all the drinks and the cash. At this juncture I am seriously considering transferring my best buy card balance to another card. And just do my electronics purchase electronics and services of all kinds somewhere other than BB. I use your company because of the faith I have in you. I called yesterday to issue my dismay is Scott's attitude and was told a phone call was being escalated to someone so I could tell them about the situation. Escalating must mean I'm contacted in a few days instead of weeks. Severe let down here.

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Best Buy

Customer service issue
Reported by GetHuman-jeshua
Jan 27th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7628 others
0 customers following this
Items needed
Order number
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Email address on the order
Phone number on the order

Timeline

GetHuman-jeshua started working on this issue
Jan 27th, 2019 4:08pm

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