My name is *****. On ******* I spent an hour at your Mansfield Ohio store consulting wi...

GetHuman-gradyjus's customer service issue with Best Buy from January 2019

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The issue in GetHuman-gradyjus's own words
My name is *****. On ******* I spent an hour at your Mansfield Ohio store consulting with one of the phone professionals. Told them I was going over seas and needed a phone that I could use with a foreign sim card. I asked all of the right questions and felt confident that purchasing a "universal" iPhone XS was the correct choice for my particular scenario. I even purchased Apple care from them. I spent Nearly $****. I am an Elite member and have used Best buy for years! Unfortunately I am currently in Montenegro and have spent * days trying to activate this new iphone but to no avail. I called apple care and they informed me that the phone is not an unlocked iphone and that it can only be used with major US carriers. I was misinformed and now I'm nearing the ** day return window and won't return from my trip until February *th. I've spoke to the Manager Taylor Wild at the Mansfield Ohio store. There is nothing he can do for me and referred me to corporate office. Is there anyway to unlock the phone so I can use it or can I return it once I return from my trip on the *th? I don't know what else to do and $**** is a lot of money to lose. I've been paying long distance phone calls to get this resolved as well. Your assistance is greatly appreciated. Best, G********-***-**** *****@***.com
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Best Buy

Customer service issue
Reported by GetHuman-gradyjus
Jan 26th, 2019 - 3 mons ago
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GetHuman-gradyjus started working on this issue
Jan 26th 10:53pm