I bought an iphone xs max in December. I paid the full amount I travelled to India to g...

GetHuman2034110's customer service issue with Best Buy from January 2019

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The issue in GetHuman2034110's own words
I bought an iphone xs max in December. I paid the full amount I travelled to India to gift someone. We came to know that they sold us an locked phone in best buy store as we couldnt insert any other sim. I returned to USA this week and went to store to ask why did they sell me locked phone when I asked for unlocked and paid full amount. They are very rude and instead gave me an advice to sell the phone outside to anyone so that I would get atleast half money and they are not going to take return as it exceeded ** days policy. In first place why did they cheat me by giving fake mobile. Very poor customer service the manager was total loud and rude never saw anything like this. I need an unlocked phone i dont need any fake phone which I cannot use
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Best Buy

Customer service issue
Reported by GetHuman2034110
Jan 24th, 2019 - 3 mons ago
I have an issue with Best Buy too
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Seen by 2 customers so far
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GetHuman2034110 started working on this issue
Jan 24th 11:50pm