I purchased a Mac book pro (touchbar) from you in November and then exchanged it becaus...

GetHuman-maitaeyz's customer service issue with Best Buy from January 2019

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The issue in GetHuman-maitaeyz's own words
I purchased a Mac book pro (touchbar) from you in November and then exchanged it because it had some issues. However, the laptop I got has a USB port that doesn't work. Since I am a student I didn't have time to take it back before the holidays because I was using it for my finals. However, I called apple support and we did a hardware check which showed everything working well, and the helper recommended that I reinstall the last OS installed on my computer. I was finally able to do that but the USB port still isn't working. Unfortunately, I live internationally and haven't been able to bring the computer to best buy. I arrive in the States on January **nd, but my return policy expires today. Is there anyway I could have that policy slightly extended so that this long-standing issue can be fixed ? Hopefully my record of contacting apple support will help show that the laptop came with a broken USB port. Thank you
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Best Buy

Customer service issue
Reported by GetHuman-maitaeyz
Jan 16th, 2019 - 9 mons ago
I have an issue with Best Buy too
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Seen by 3 customers so far
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Timeline
GetHuman-maitaeyz started working on this issue
Jan 16th 7:06pm
GetHuman-maitaeyz confirmed the issue is fixed. Hooray!
Jan 16th 7:08pm