False information given about an open box item.

GetHuman1972751's customer service issue with Best Buy from January 2019

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The issue in GetHuman1972751's own words
Use my product. ... I bought an open box iMac on ** December **** at the Charlottetown, Prince Edward Island, Canada location. It was guaranteed throughly checked and in perfect working order by Geek Squad with their stamp on the box. I asked the sales person about the warranty and he told me it would have the full one year warranty. Well, I got it home and put my files on and set it up. The next restart, it wouldn't start at all. I brought it to Best Buy- they said they can't touch an Apple product. I called Apple and they said you need to bring it to the nearest Apple store (which is a * hour drive) or bring it to an authorised Apple repair centre which was Staples. They sent it out, but called me and said it had no warranty and it was not covered which the sales person specifically told me it was. This is some text from my receipt that I can supply: " **Open Box Product. Although this * item was a store display model or customer return, it carries the same warranty coverage as a new item and has been reduced in price to give you additional value. *GST Reg.* R********* "**Apple said that is never the case. Once a Mac is turned on for the first time, the warranty starts whether or not its returned. So, they sold me a computer that was guaranteed in working order (which it wasn't and then told me they couldn't fix it), and there was full warranty without which I wouldn't have bought it. Furthermore, that computer had obviously been collecting dust for at least a year on the store shelf as the year warranty was expired. They only gave a $***CAD discount and didn't tell me how old it was. I talked to a supervisor in the store I'd bought it from and they told me there was nothing they could do. Now that I've had to pay to get the computer fixed, I'm going to keep it, but I think I should get a refund for the computer as I was blatantly lied to and I have proof in writing on the receipt. They also said that they wouldn't have sold it without a warranty and Apple said that an open box item can't be returned to Apple. So, basically, I paid nearly full price for a year old, broken computer with no warranty that had the store known there was no warranty wouldn't have been able to sell it and would be out that money anyway. So, I think a full refund and keeping the computer is a reasonable request. I had purchased the device on my Best Buy credit account. I won't accept a Best Buy gift card as compensation. I wouldn't particularly like to put the ordeal on Social Media, so I have full confidence that this can be taken care of. Thank You. Wayne Lunn
The people in the store don't know their own policies. Geek Squad guaranteed it in perfect working order. Their official receipt from the cash register had false information on it.
I intend to keep the computer, but I expect a full refund and will not accept store credit or Best Buy gift cards.
I've bought many things at Best Buy over the years, but I am a customer, so nothing else should matter.
I've gone to the store and explained the situation and was told there was nothing they could do for me.
I have an issue with Best Buy too
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Best Buy

Customer service issue
Reported by GetHuman1972751
Jan 15th, 2019 - 9 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 27 customers so far
Similar issue to 7265 others
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GetHuman1972751 started working on this issue
Jan 15th 11:08pm