I just ordered the Samsung chromebook online. I was excited because online it shows th...

GetHuman1965292's customer service issue with Best Buy from January 2019

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The issue in GetHuman1965292's own words
I just ordered the Samsung chromebook online. I was excited because online it shows that you can buy microsoft office to go with it. I didn't buy it because we are a non profit and have a discounted office standard account through Tech Soup. When our tech support couldn't get the micro office on it I tried calling tech support. They charge $***? No way I haven't even used this computer yet. Then I called the store an found out that they wouldn't help me anyway because it wouldn't accept it. The part that I am upset about is how you stated on your website that you can get micro office but you really cannot. That was very misleading and now I have to drive * hour to your store, return it for another product, then pay our tech service people another $*** to come and reinstall my stuff. Shame on you Best Buy.
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Best Buy

Customer service issue
Reported by GetHuman1965292
Jan 14th, 2019 - a mon ago
I have an issue with Best Buy too
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Timeline
GetHuman1965292 started working on this issue
Jan 14th 10:14pm