I have gone out of my way three (*) separate times to go to the Best Buy in Downers Gro...

GetHuman-mkennell's customer service issue with Best Buy from January 2019

1 view
7216 similar
0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-mkennell to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-mkennell's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-mkennell's own words
I have gone out of my way three (*) separate times to go to the Best Buy in Downers Grove, Il on Butterfield Rd. *****. For a cell phone. I went in and the one I wanted was there. I was told that they would "hold it for me" and I left to get my credit card. I came back later and it was gone! An on-line order. So, I went back another day and time-this morning. None there. The site had indicated availability. Anyway, I asked the Best Buy sales rep if they could order it for me and I would pick it up as a "will call". "NO", they don't do that. I would have to drive a total of ** miles, round trip, to pick it up in either Melrose Park, Il or...I don't have that time or gas money..So, I asked if I could place it on-line. Sure. The same thing that I asked of him.I did it at my lunch time from work. Now, my very valid Discover Credit Card number and security code..since ****..don't go through on your system. The total order is for $ **.**..I and my two (*) adult daughters and their families shop at Best Buy all of the time. I DON'T UNDERSTAND THIS, at all! I HAVE WASTED MORE TIME AND MONEY AND GASOLINE GOING BACK AND FORTH TO THIS BEST BUY!!! MORE THAN THE ORDER IS EVEN WORTH! Maybe, Best Buy, if they want to retain me a customer and my daughters and families..can figure out how to get me this order...Or LOSE ALL OF US AS CUSTOMERS! I'm ** y*o and shop at Best Buy all of the time. Since day one! There is a lot of competition in this area! Thank you, in advance, Mark Kennelly, **** Linscott Avenue, Downers Grove, Il *****, *****@***.com.
GetHuman-mkennell did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-mkennell fixed the problem
We are waiting for GetHuman-mkennell to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Best Buy email you?
This email address isn't valid
Follow this issue
See how GetHuman-mkennell fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-mkennell
Jan 14th, 2019 - a mon ago
I have an issue with Best Buy too
Not resolved
Seen by 1 customer so far
Similar issue to 7216 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the order
Phone number on the order
GetHuman-mkennell started working on this issue
Jan 14th 6:17pm