Purchased Dell Inspiron **** invoice **************** on Nov ** **** to support * month...

GetHuman-storvick's customer service issue with Best Buy from January 2019

7190 similar
0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-storvick to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-storvick's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-storvick may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-storvick's own words
Purchased Dell Inspiron **** invoice **************** on Nov ** **** to support * month cruise starting ** Jan **** to allow loading and testing prior to departure. On ** January **** screen started jittering and failing. The Geek Squad stead the earliest they can have it troubleshoot was **Jan **** and that to have a computer for the trip I should buy another computer. Then return the second computer when I get back. Tried returning failed computer but was informed outside the return window. Note, if I bought a replacement computer from Best Buy, it would be returned after * months also outside the ** day window. As such I have purchased another computer from B&H to cover the trip and am contacting my Visa platinum company for further options. Note, the Trumbull CT Sunday evening manager indicated that anything I did WRT the payments would be considered fraud. Having purchased over * computers with Best Buy over the last ** years I am sorry this has soured my confidence. Please also note that your site should indicate that no hardware troubleshooting or repairs are accomplished at local outlets and a minimum of two weeks service is required for anything other than software as explained to me by your Geek Squad and store manager. Sincerely.
GetHuman-storvick did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-storvick fixed the problem
We are waiting for GetHuman-storvick to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.
How do I get Geek Squad support from Best Buy?How do I return something to Best Buy?
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-storvick fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-storvick
Jan 13th, 2019 - 9 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 4 customers so far
Similar issue to 7190 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-storvick started working on this issue
Jan 13th 11:55pm