I had been looking for Dell - P****HT **" IPS LED FHD Touch-Screen Monitor until Decemb...

GetHuman-imadmoha's customer service issue with Best Buy from January 2019

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The issue in GetHuman-imadmoha's own words
I had been looking for Dell - P****HT **" IPS LED FHD Touch-Screen Monitor until December **, ****. I found it as an online product on Best Buy website for $***.** at the time of purchase. I continued looking for the same monitor for a cheaper price until I found it on Dell’s website for $***.**. I could’ve purchased it at Dell’s, but because Best Buy is my favorite store, I called them, and they did a price match. So I was happily placed the order at Best Buy on December **, ****, and kept waiting impatiently to receive it on January **, **** as scheduled. During that time, I was hoping to even get it before the estimated delivery date. But this did not come true. **To my disappointment, I received an email from Best Buy on the order delivery date informing me that my order has been delayed and they will keep it open and continue to work on on getting it until February **, ****. They added saying that if the item is still not available by February **, ****, they will cancel it and notify me. As a result, Best Buy*** have wasted my valuable time by keeping me wait for nothing*** have caused me to lose the opportunity of buying the monitor from Dell for $***.**, which was on a deal at that time, and getting it delivered earlier than December **, ******* wants to keep me waiting until February **, ****, although the item is now still seen as available on their website for $***.** while it’s also available online in many stores including Dell’s website for only $***.**.**Based on this, Best Buy is obligated *** to deliver the order as a complete, paid order that was not advertised as unavailable*out-of-stock item by the time I placed the order*** to deliver the order as scheduled on January **, ******* to compensate me for my valuable time, considering that I need the monitor for my online classes which will start on Monday January **, ******* Best Buy does not have the right to cancel my order which I have paid for and which had not been advertised as “out of stock” or “unavailable” by the time the order had been placed *** Best Buy must fulfill all the above immediately **Imad Mohamed *Cell phone: (***) ***-****
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Best Buy

Customer service issue
Reported by GetHuman-imadmoha
Jan 13th, 2019 - 9 mons ago
I have an issue with Best Buy too
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Timeline
GetHuman-imadmoha started working on this issue
Jan 13th 8:20am
GetHuman-imadmoha indicated the issue is not fixed yet.
Jan 14th 1:56pm