Regarding hassle free return or exchange the management staff at Veteran's Pkway in Cla...

GetHuman-jimbulle's customer service issue with Best Buy from January 2019

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The issue in GetHuman-jimbulle's own words
Regarding hassle free return or exchange the management staff at Veteran's Pkway in Clarksville, IN, location (Dan and Justin) are bold face liars. After purchasing a Lenovo computer for my son under the "Stress Free" return policy, guaranteed until Jan **, my wife was ejected from the store for not allowing liars to infect our computer. * I had called in earlier to ensure today was the last day and that the return was hassle free so she would not have any troubles. We had ordered it online and instructed to pick it up at the Clarksville, IN location. Justin (who first told me he was the manager on duty but lied, he is on The Geek Squad) asked what the problem was and when I told him he told me he could fix it but only if I paid him $***.**. I told him I had till today to return it hassle free. He said he would tell them not to exchange or return it until he could run his diagnostic and if it were software damage or a virus (no indication of either) he could not return it. My nephew worked for Best Buy and he informa me along with Best Buy corporate personnel I spoke with today that the Best Buy policy states they need to visually inspect for physical damage (none) and turn the device on to ensure it boots up. (Also fine) The actual Manager, Dan (whom I was told by Justin was on vacation earlier) said they had to do a full diagnostic telling my wife he wasn't sure how long that would take. Even though the laptop looked brand new and the preinstalled McAfee anti virus was still operating he needed to see if we had a virus or if the software was damaged. He also said the laptop did not come with anti-virus software but obviously it does because we had all the reports it had generated for the past * weeks saying there was no virus or malware. He is lying or doesn't know what he is doing, there is no third alternative. My wife called him on this lie and angrily told him he would not disappear with the laptop where hours later he could load it up with whatever he wanted and say it was our fault. He did say if there was damage of course The Geek Squad could fix it...for $***.**. My wife was outraged as anyone would be at this obvious B.S. and again told him what she thought of him. At this point he was embarrassed and then told my wife to leave the store. Probably had decided to take personal vengeance on me from the onset because I told them they were thieves for trying to extort another $***.** from a crippled man. So, how do I know they were full of B.S.? Upon leaving that location, I was instructed by the person on the Best Buy corporate line to take it to another store. My wife took it to another Best Buy location where the staff was better trained and not so vitriolic. She was in and out in ten minutes with a new computer. They inspected ours just as Best Buy requires. No full diagnostic, just a quick check for damage and a look at the anti virus software, no hassles whatsoever. I would recommend Best Buy but stay far away from The Clarksville, Indiana location. There may be good people there somewhere but management of the the sales floor and Geek Squad are thieves and liars even going so far as to lie when my wife asked his name, he told her it was, Don. Such a sleaze ball, he and Geek Squad Justin and I will not rest until these two apologize to my wife and I and are reprimanded thoroughly

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Best Buy

Customer service issue
Reported by GetHuman-jimbulle
Jan 13th, 2019 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 7174 others
0 customers following this


GetHuman-jimbulle started working on this issue
Jan 13th, 2019 1:10am

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