You Get Human expected me to wait on line to speak to a rep at BEST Buy. HOWEVER how ca...

GetHuman-alanheat's customer service issue with Best Buy from January 2019

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The issue in GetHuman-alanheat's own words
You Get Human expected me to wait on line to speak to a rep at BEST Buy. HOWEVER how can I do that if I am replacing my ONLY PHONE because it's BROKEN and not functioning! Delayed orders are typically fulfilled within * days. However, as soon as your item becomes available, we'll send an e-mail letting you know it's on the way. **We will keep your order open and continue to work on getting your item(s) to you until February **, ****. If your item(s) are still not available by this date, we'll cancel the item(s) and notify you via e-mail. *Order **BBY**-************ * How can I wait for someone on the phone when I don't HAVE A FUNCTIONING PHONE! * That is what started this whole thing! I DONT HAVE A WORKING PHONE. Plus I'm disabled so I ordered it with the understanding it would arrive when they said. I can't and won't wait up to a month, much less another week or more. I can get it or another model somewhere else so I can actually have a phone! I didn't refuse to wait for a call! I can't GET ANY on my phone!!!
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Best Buy

Customer service issue
Reported by GetHuman-alanheat
Jan 8th, 2019 - a mon ago
I have an issue with Best Buy too
Seen by 2 customers so far
Similar issue to 7051 others
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GetHuman-alanheat started working on this issue
Jan 8th 11:20am
GetHuman-alanheat indicated the issue is not fixed yet.
Jan 8th 11:21am