Hi, my name is Cristi*n Ralda. Today, Thursday January *, **** I had a tremendous unple...

GetHuman1892981's customer service issue with Best Buy from January 2019

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The issue in GetHuman1892981's own words
Hi, my name is Cristi*n Ralda. Today, Thursday January *, **** I had a tremendous unpleasant experience while shopping at one of your automatic vending machines and will like support from your side. I bought a “Soundsport wireless Headphone by Bose" at the D Terminal near the men’s restroom using the automatic vending machine in Macarran International Airport. The EStore name is “BBA***LASD”, City: Las Vegas, State, NV, terminal ID: ***, transaction ID: **. The transaction went trough at **:** am, using a VISA card ending in ****, with authorization code ******, I was charged $***.**. Instead of receiving the headphones I paid for, the machine erroneously delivered a “Wall Tap * port by Insignia”, though I was charged for Bose Soundsport headphones! My customer service PIN number is **** *** **** ****** and a case has been opened with reference number ****-*****. During a call, around **:**am this morning, a customer support agent, identified as“Rob” with employee number A*******, confirmed that a refund will take place in the next couple of hours (which has not yet been effective). I am currently traveling to my hometown, Guatemala (no Best Buy there), with no plans to return to the United States in the near future, a visit to a Best Buy Store to proceed with the refund is not an option! Since your machine is located in an international airport, you must take into account that the customer is very probably taking an international flight, and will not be able to do a store visit in person in case the machines fail (as it did!) Kindly note that a refund is the only alternative that will work for me. **Below a link with the pictures showing the automatic vending machine delivering the wrong item. *https:**drive.google.com*drive*folders**PEBBXouHlQ*GXeCcou*DnGvY*SmByDRT?usp*sharing***Looking forward to hearing back from you soon with a positive response to this extremely unpleasant and unacceptable experience, and to the reimbursement confirmation at your earliest convenience! **Below my contact information. *Cristi*n Ralda *(***) *****-**** ******@***.com
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Best Buy

Customer service issue
Reported by GetHuman1892981
Jan 4th, 2019 - 4 mons ago
I have an issue with Best Buy too
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Seen by 2 customers so far
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GetHuman1892981 started working on this issue
Jan 4th 2:06am