I was trying to buy a range online with two forms of payment. I talked to someone onli...

GetHuman-rudybox's customer service issue with Best Buy from December 2018

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The issue in GetHuman-rudybox's own words
I was trying to buy a range online with two forms of payment. I talked to someone online and they said the only way to do that was to buy a gift card with my pre-paid card. I attempted to order two $*** gift cards online. I paid for them with a pre-paid Master Card. I only received the code for one $*** gift card but my pre-paid Master Card was charged for $*,***. I am trying to buy a range that my sale price goes off on the **st but I need that money. This was on Christmas day. I called your customer service but the gentleman referred me to your gift card hotline. I attempted to call the gift card hotline at *-***-***-**** but no one has gotten back to me. I need help either retrieving the gift card that I didn't get the email for or getting the money back on the card so I can really get the other $*** gift card. HELP!! I would really like to purchase the range but am now $*** short.

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Best Buy

Customer service issue
Reported by GetHuman-rudybox
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 6613 others
0 customers following this

Timeline

GetHuman-rudybox started working on this issue
Dec 26th, 2018 11:51pm
GetHuman-rudybox shared this issue with others over email
Dec 27th, 2018 2:48pm

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