I bought an apple iPad Pro pencil and case on Thanksgiving*Black Friday. The gifts were...

GetHuman-luken's customer service issue with Best Buy from December 2018

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The issue in GetHuman-luken's own words
I bought an apple iPad Pro pencil and case on Thanksgiving*Black Friday. The gifts were wrapped immediately. This morning my husband opens his gift and the pencil box is empty. It was handed to me by a sales associate. I was also handed a case for the iPad and it’s the wrong generation model so it’s too big. All items were purchased inOmaha, Ne. The nearest store to me for mr to return*exchange is ** miles. I am frustrated beyond words! How do I get a pen or my money back? I have receipts but nothing more than a package for the pen. Just to add to how frustrated I am with Best Buy, I had also purchased an iPad Pro, which I had to return the next day because I was sold the wrong model and one with cellular, which I Didn’t want. This is poor customer service. To simplify the process, I would like my credit card credited for the pencil that wasn’t in the package. A postage paid label can be sent to me to return the case and a credit can also be issued to my card for this purchase. I am more than happy to provide copies of my receipts. Thank you for your prompt attention to this matter.*Angie Luken***********

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Best Buy

Customer service issue
Reported by GetHuman-luken
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 6551 others
0 customers following this


GetHuman-luken started working on this issue
Dec 25th, 2018 10:00pm