I ordered a pixel * phone on November **nd as a sale item. Order number is BBY...

GetHuman1719669's customer service issue with Best Buy from December 2018

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The issue in GetHuman1719669's own words
I ordered a pixel * phone on November **nd as a sale item. Order number is BBY**-************. I was initially told a shipment date of December *th, but then I received a notice that the shipment has been delayed and there has been no update since then. On the bestbuy site the phone is listed as in stock and it appears that all * of my local best buy stores have the phone in stock. Can someone tell me when the order might ship or whether there has been just a glitch in the shipment process or something. Alternatively, can the order be changed to allow me to pick it up locally without affecting the sale price I got (which apparently is no longer available)?
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Best Buy

Customer service issue
Reported by GetHuman1719669
Dec 8th, 2018 - 5 mons ago
I have an issue with Best Buy too
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Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman1719669 started working on this issue
Dec 8th, 2018 10:21pm