Hi Best Buy customer service. ** I am a loyal customer and frequently am asked to rate...

GetHuman-wrosenst's customer service issue with Best Buy from December 2018

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The issue in GetHuman-wrosenst's own words
Hi Best Buy customer service. ** I am a loyal customer and frequently am asked to rate customer service for various aspects of Best Buy‘s performance. I am in a return line at the Sherman Oaks store. I respectfully asked some employees to speak with a manager. I waited for ** minutes without being connected to a manager. Ultimately I spoke with “Angelica“ who was rather dismissive of my complaint and shrugged her shoulders saying “it’s the holidays“ ** There are many employees in the store and they are helping people making sales However for most of the time there has been one customer service agent at the returns desk however for most of the time there has been one customer service agent at the returns desk. People in front of me I have been waiting for ** minutes. ** I know that Best Buy strives to provide good customer service, but in this instance, they failed miserably and really did not care about people returning items Please recall that people returning items are the same as people purchasing items at a later time. Please examine this policy ** It is extremely poor and disrespectful customer service. **Wendy S Rosenstein, M. D

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Best Buy

Customer service issue
Reported by GetHuman-wrosenst
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 6462 others
0 customers following this

Timeline

GetHuman-wrosenst started working on this issue
Dec 22nd, 2018 10:58pm

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