We bought a Hisense TV (H** series, *K UHD Smart TV) in Aug **** from Best Buy. We sinc...

GetHuman-chkjes's customer service issue with Best Buy from December 2018

17 views | 6459 similar | 0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-chkjes to get a Best Buy rep on the line!
Always use the GetHuman Phone to call Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-chkjes's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-chkjes may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-chkjes's own words
We bought a Hisense TV (H** series, *K UHD Smart TV) in Aug **** from Best Buy. We sinc-ed the remote and the TV worked just fine. Then one day months later, the TV got out of sinc with the remote, and no matter what I did, the TV would not sinc again with the remote. I then went on Youtube and this one person who made a video about this same problem said, he solved it by sinc-ing the remote with another TV and then coming back to his TV. That worked. So I went to Best Buy TV department in Irvine and asked if they could sinc my remote to one of their TV's and they said they would not do that. It was against policy. I then went to a computer repair store and asked them to please sinc my remote to one of their TV's, which they did (even though I was not a customer and had not bought anything from them), and they sinc-ed the remote in less than * minute. I brought the remote back home and the remote worked again on my TV set. That happened about one year ago. Now my TV remote is out of sinc again with my TV. I called Abe at the Geek Squad in Irvine (I have a two year contract with them) and he could not help me, but he called and spoke to Mark in the TV department, who said that I have to bring the "unit" and the TV remote into the store in order for them to sinc them together. Really?? My "unit" is a flat screen **" TV set! What a job that would be. There has to be a better solution to this problem that should have never happened in the first place.*Can you please offer me a more sensible solution to this problem. You can email me at *****@***.com. Maybe it's a faulty remote. I don't know. Is there someone I can chat with? Thank you

GetHuman-chkjes did not yet indicate what Best Buy should do to make this right.

How GetHuman-chkjes fixed the problem

We are waiting for GetHuman-chkjes to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-chkjes fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-chkjes
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 6459 others
0 customers following this


GetHuman-chkjes started working on this issue
Dec 22nd, 2018 8:46pm