Bought a skull candy earphone * weeks ago in Miami fl. I’m a tourist. Came back to Hong...

GetHuman1694762's customer service issue with Best Buy from December 2018

Help with my Best Buy issue
The issue in GetHuman1694762's own words
I was trying to use it after I arrived back to Hong Kong. Unfortunately it didn’t work well ... Bought a skull candy earphone * weeks ago in Miami fl. I’m a tourist. Came back to Hong Kong and found out one side of the earphone won’t work. Receipt was left with host family in Miami therefore the receipt must be gone. I got the green grey camouflage one. So disappointed.
I wasn’t able to check it thinking it’s a simple device. It was not opened nor do I have a device to try on that at the store
I would appreciate it if it can be replaced with no extra fee charged to me.
I’m a tourist visiting my nephews in Miami when I told them I needed a good fitting earphone. Was told to better just buy it at Best Buy because I’m leaving soon and may not be delivered on time.
Tried to use another earphone on my iPhone and it was working perfectly well. While the skull candy has its left ear pod working only.
I have an issue with Best Buy too
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Best Buy

Skull candy earphone
Customer service issue
Reported by GetHuman1694762
Dec 5th, 2018 - 2 mons ago
I have an issue with Best Buy too
Fixed
Seen by 14 customers so far
Similar issue to 5572 others
0 customers following this
Items needed
Order number
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Email address on the order
Phone number on the order
Timeline
GetHuman1694762 started working on this issue
Dec 5th, 2018 2:37pm
GetHuman1694762 indicated the issue is not fixed yet.
Dec 8th, 2018 11:47pm
GetHuman1694762 indicated the issue is not fixed yet.
Dec 8th, 2018 11:47pm
GetHuman1694762 indicated the issue is not fixed yet.
Dec 8th, 2018 11:52pm
GetHuman1694762 indicated the issue is not fixed yet.
Dec 18th, 2018 11:25am
GetHuman1694762 indicated the issue is not fixed yet.
Dec 18th, 2018 11:26am
GetHuman1694762 indicated the issue is not fixed yet.
Dec 18th, 2018 11:29am
GetHuman1694762 indicated the issue is not fixed yet.
Dec 18th, 2018 11:30am
GetHuman1694762 indicated the issue is not fixed yet.
Dec 19th, 2018 5:24pm
GetHuman1694762 indicated the issue is not fixed yet.
Dec 19th, 2018 5:24pm
GetHuman1694762 indicated the issue is not fixed yet.
Dec 20th, 2018 1:58pm