I purchased a range on ********-The range was to be delivered *******-I received a call...

GetHuman-dwoodis's customer service issue with Best Buy from December 2018

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The issue in GetHuman-dwoodis's own words
I purchased a range on ********-The range was to be delivered *******-I received a call on the morning ******* from BestBuy stating it would not be delivered due to not being able to find range in warehouse and that they could deliver it on Friday ******* however due to order not being completed by warehouse it could not be sched and they would call me back later today.No follow up received.I called BestBuy was on hold for about **min-a young lady answered-said she would look into it and asked if she could place me on hold for approx. *-*min-about ** more mins went by and Jewel picked up-Again put me on hold-came back and said the range has not been released from one warehouse to another and she could not set up a delivery date until it has which she would call me back tomorrow by *am-Are you kidding me? Do I seemed frustrated-Why yes I am and I have not even received my range yet!*We'll see you tomorrow, Donna ** Our team will arrive tomorrow, Tuesday, December **, ****. Our estimated arrival time is between the hours of **:** AM - **:** PM. ** If you need to reschedule or modify your appointment, call your Sales Consultant from Pacific Kitchen & Home for scheduling and delivery at ***-***-****, or call ******BEST BUY (**************). **MEASURE UP TO BE PREPARED* To make sure your appointment is a success, follow the measurement instructions in the What You Need to Know section below.** Thank you for being shopping at Best Buy*. We look forward to seeing you soon. ** Sincerely, ** Your Customer Care Team * * * ***** Order Date: ********** **ORDER ** ************* **View Order Status *View Order Status * * ** Delivery Items * * ** **** *** * ***NE**M****SS *.* CU. FT. SELFCLEANING FRE*Model: NE**M****SS*SKU: ******** * ****QTY * ** * * * * **** * *APPOINTMENT SET FOR: * *TUE ********:** AM - **:** PM * *Add to calendar:* Outlook, iCal, Google, Yahoo, Hotmail * *Appointment Address:* Donna Woodis* *** W MAIN ST* ELKTON, MD ********* * * * * * * * * * * ** **** *** * ***INSTALL ELECTRIC RANGE*Model: INSTALL ELE*SKU: ******** * ****QTY * ** * * * * **** * *APPOINTMENT SET FOR: * *TUE ********:** AM - **:** PM * *Add to calendar:* Outlook, iCal, Google, Yahoo, Hotmail * *Appointment Address:* Donna Woodis* *** W MAIN ST* ELKTON, MD *********
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Best Buy

Customer service issue
Reported by GetHuman-dwoodis
Dec 4th, 2018 - 2 mons ago
I have an issue with Best Buy too
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Seen by 4 customers so far
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GetHuman-dwoodis started working on this issue
Dec 4th, 2018 8:22pm