I bought an Samsung phone online during Cyber Monday, and it was supposed to arrive hom...

GetHuman1689906's customer service issue with Best Buy from December 2018

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Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman1689906's own words
I bought an Samsung phone online during Cyber Monday, and it was supposed to arrive home ****. It is ****, so I call the Best Buy customer service center and begin to inquire as to why I haven’t received my phone or an email with a confirmation for the purchase. The first agent tells me that the transaction was cancelled because there was an error with the processing of the transaction and that I could not get the same rate for the phone. I was not happy with this answer, so I ask to speak to his supervisor. The call gets cut. I then call back and the agent proceeds to tell me, without asking what the issue was, a code for me to give my bank(Chase) for the funds to be released to Best Buy. According to her, there was a hold in the payment which prevented the phone from being shipped. She also tells me that I should be able to get my phone at the same rate I bought it for. I then proceed to call my bank, and they inform me that the transaction went through, but Best Buy credited back my account, so there is no need for them to use any codes. They tell me to process the transaction again as normal with the help of the Best Buy team, and that there should be no reason why the transaction wouldn’t go through. I then proceed to call Best Buy again, and the third agent tells me that the transaction was cancelled and that I could not get the same rate- that I would have to make a purchase again at the rate that the phone is right now. I begin to explain to him how I got a different answer from the second agent and that all I am doing is wasting my time, and I ask to be transferred to his supervisor. I then inform the supervisor named Karla W from Mobile Support (as she identified herself for the purpose of the call), that I have an issue with there not being an email or a notification that the transaction was cancelled and with getting mixed answers from her agents about the issue. I am not here for my time to be wasted with * calls just for an issue not to be resolved in any way. She proceeds to tell me how an email was sent to my email (*****@***.com) with a notification of the transaction being cancelled and that there was no way I could get the phone at the rate I originally bought it for, and that she was sorry for the mixed answers I received from the agents. As convenient as Best Buy seems, this team’s approach to this problem is careless and superficial, and I do not think I will be taking my business back to this place. The order number was BY**************.
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Best Buy

Customer service issue
Reported by GetHuman1689906
Dec 4th, 2018 - a mon ago
I have an issue with Best Buy too
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Seen by 3 customers so far
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Timeline
GetHuman1689906 started working on this issue
Dec 4th, 2018 7:59pm
GetHuman1689906 shared this issue with friends on Facebook
Dec 4th, 2018 7:59pm